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FrontRange(TM) HEAT(R) Wins Honors as ''Best Help Desk Solution''; More than 3,000 Customers Voted in ''2006 Members' Choice Awards'' by Rich-Content Site ContactCenterWorld.com
DUBLIN, Calif. --(Business Wire)-- April 14, 2006 -- Voters Rank HEAT #1 as the Best Help Desk Solution in the Americas
FrontRange(TM) HEAT(R) has won "Best Help Desk Solution, Best in Americas" from the 2006 Members' Choice Awards, a recognition program hosted by ContactCenterWorld.com, the global support organization for contact-center industry professionals. For the fourth consecutive year, The Members' Choice Awards have recognized industry solution providers who sell products or services to contact centers. ContactCenterWorld announced the winners last month at an awards gala in Dallas, Texas.
The Members' Choice Awards are based entirely on customer feedback and the winners are organizations that receive the highest average scores as voted by their customers. There are no judges and no panels. The 2006 Members' Choice Awards attracted over 70 entrants and more than 3,000 customers voted in this year's competition.
"The ContactCenterWorld Members' Choice Best Help Desk Solution, Americas, recognition for HEAT is significant because the honor reflects the voice of our customers," said FrontRange CEO Michael McCloskey. "We will continue to strive to provide our customers with best-in-class solutions that are easy to use, rapidly deployed and offer a low total cost of ownership."
About FrontRange Solutions
FrontRange Solutions develops award-winning software and solutions used by more than 130,000 companies and over 1.2 million seats worldwide to manage a wide variety of business relationships and provide exceptional service. FrontRange(TM) product families, designed specifically for small-to-medium-enterprise (SME) and distributed enterprise organizations include: GoldMine(R) for Customer Relationship Management (CRM); IT Service Management with HEAT(R) and ITIL(R) standards-based modules for complete service management; Communication Management including IP Office, GoldMine(R) IP Voice Suite and IP Contact Center for reduced telephony costs and increased agent productivity, streamlined customer service and communications; and Infrastructure Management, which provides the ability to optimize the full lifecycle of a company's assets. Customers representing 44 percent of the Fortune 100 and 76 percent of the FTSE 100, include Coca-Cola, Shell Oil, Prudential Securities, Electricite de France, Mack Trucks, Campbell Soup, Avaya, Bechtel Corp, Bank of America, and Turner News Network. For more information, call (800) 776-7889 or visit www.frontrange.com.
About ContactCenterWorld.com
ContactCenterWorld.com is the world's no. 1 on-line resource site for the contact center industry around the world. We currently have over 85,700 corporate members of which 40% are at a senior executive level within Contact Centers globally. The quality content on our site is what draws 7,500 unique users to us every day. For more details visit www.ContactCenterWorld.com .
GoldMine, HEAT and other FrontRange Solutions products, brands and trademarks are property of FrontRange Solutions USA Inc. and/or its affiliates in the United States and/or other countries. Other products, brands and trademarks are property of their respective owners/companies.
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