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USRobotics Customer Support Offers Access via Skype(Al Bawaba Via Thomson Dialog NewsEdge)USRobotics, a Platinum Equity company, announced the addition of Skype to its Customer Support infrastructure recently. This allows USRobotics customers to call Customer Support via the popular Skype Internet communications software, instead of using their landline telephones. "Support through Skype gives our customers one more way to get in touch with our technical support agents. Customer and technical support is now offered via the phone, through email, and now via Skype," says Mary Galbavy, Director of Customer Support. "We are constantly looking for ways to improve our customers experience and this is another way weve found to do that within our support organization. The satisfaction of our customers is key to our service delivery choices." The ability to place a Skype call to USRobotics technical support eliminates the charges typically associated with such a call in Europe. Placing a call to USRobotics technical support via the integrated Skype calling button on USRobotics Support Web site is free and can be used by anyone using the Skype software. This method of access allows customers to contact USRobotics directly via their computers while leaving their landline telephone available for use. USRobotics Call Centers now allow Skype calls to be directed into the call queue for handling by the first available agent. Users experience the same support from the same technicians they would receive using a standard telephone. "Setting up the infrastructure to accept Skype calls has been easy for us," says Galbavy. "It not only allows us to talk to our customers via this growing method of communication, but it cuts down on the costs associated with incoming support calls, and increases our overall customer satisfaction."ABOUT USROBOTICS USRobotics is a Platinum Equity company. For three decades, the company has been a leader in Internet access and networking, helping millions of people connect to the Internet with powerful, innovative products. The company is rapidly expanding its category leadership by transforming the latest technologies into reliable and easy-to-use high performance products, including high-speed, broadband modems; wired and wireless networking solutions; and Internet security devices; for the growing home, home office, and small- to medium-sized business markets. The company is dedicated to keeping people connected worldwide to information, entertainment, and each other. USRobotics is privately held and headquartered in the Chicago area with its EMEA headquarters base in the UK. For further information, please visit the Web site at www.usr.com. 2006 Al Bawaba (www.albawaba.com) |