|[March 13, 2006]
Idiom Recognizes McAfee and Xilinx for Website Globalization Achievements; Idiom Customers Named as 2006 Ten Best International Web Support Sites Award Winners
WALTHAM, Mass. --(Business Wire)-- March 13, 2006 -- Idiom(R) Technologies, Inc. (Idiom), the leading independent provider of scalable software solutions for accelerating and optimizing globalization initiatives, today recognized the achievements of two of its customers, McAfee and Xilinx, that were named 2006 Ten Best International Web Support Sites Award winners. The inaugural awards, presented by the Localization Industry Standards Association (LISA) and the Association of Support Professionals (ASP), were established to recognize excellence in global web-based customer support.
"This award reflects the importance of establishing best practices around multilingual online support, not only offering content in different languages, but also distinct dialects, in order to execute high-value, revenue-focused customer relationship management efforts," said Dave Rosenlund, vice president, marketing and new business development, Idiom Technologies. "McAfee and Xilinx are excellent examples of how the translation and localization of business-critical website content has become a priority in terms of driving customer loyalty and supporting expansion into new markets."
McAfee was recognized for its self-service web portals accessible through www.mcafeehelp.com. The portals, that encapsulate Customer Service, Technical Support and Virus Removal Service, reflect McAfee's commitment to creating a positive customer support experience across all languages and products. McAfee currently provides support across 15 languages for 27 countries around the world, with consistently high self-help resolution rates for customers who use their support portals.
Xilinx was lauded for providing localized customer support in English, Japanese and Chinese. The company's website provides a consistent level of international support across its navigation, search and content templates and was strong in interactive features and personalization/locale-specific adaptation. Today, Xilinx leads one of the fastest growing segments of the semiconductor industry, Programmable Logic Devices (PLDs), and has more than 7,500 customers worldwide.
In order to be eligible for these awards, customer support sites needed to provide support in at least two languages in addition to that of their home market. Each entry was then evaluated based on five criteria: overall usability and quality, knowledgebase and search implementation, interactive features, personalization and local-specific adaptation, and the localization process.
About Idiom Technologies, Inc.
Idiom(R) Technologies optimizes the globalization supply chain by aligning global enterprises, language service providers and translators. Award-winning WorldServer(TM) software solutions expand market reach and accelerate multilingual communication with a proven platform for automating translation and localization processes.
Idiom works with global organizations including McAfee and Xilinx to cost-effectively translate global websites and applications, streamline software localization and delivery, and speed time-to-market for international product documentation. Idiom also partners with consulting firms, systems integrators and technology vendors to help customers achieve high-quality results and maximize existing enterprise infrastructure.
Idiom is headquartered in Waltham, Massachusetts, with offices throughout North America and in Europe. To learn more please visit http://www.idiominc.com or call +1 781-464-6000.
Idiom and WorldServer are trademarks, or registered trademarks of Idiom Technologies, Inc. All other brand names, product names, or trademarks belong to their respective holders.
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