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Left Bank Solutions and Stevens Communications Announce Call Center Partnership and Reseller Agreement
Left Bank Solutions Inc. today announced a strategic partnership and reseller agreement with Stevens Communications Inc., a premier provider of workforce management solutions to the call center industry. The partnership allows Stevens to deliver Left Bank Solutions’ Monet WFM OnDemand workforce management suite to users throughout the United States. Further, it provides Left Bank Solutions with access to financial, call center and enterprise customers within the extensive Stevens customer base.
Stevens has been a leader in the call center solutions space for over 20 years. It has completed hundreds of successful workforce management implementations for companies such as Fidelity, Dean Health Care, Federal Reserve, Kohler, Pfizer and Aon Insurance. Stevens believes that Monet WFM OnDemand solution is on the forefront of the major industry trend of buying software as a service.
“The small to midsize call center has many of the same requirements of the big call centers but they often lack the budget and internal resources to implement a premise-based solution. By offering Monet WFM OnDemand, we can meet the functional needs of the customer with an affordable solution that requires a minimum of technical resources from them. In short, it is a perfect fit for this marketplace,” says Steve Kaiser, President of Stevens. “Monet WFM OnDemand is on a similar track to do what Salesforce.com did to Siebel in the sales force automation arena.”
“We are very pleased to have Stevens on-board. They’re a strategic partner that thoroughly understands the needs of the SMB call center market and we look forward to a long and successful relationship,” says Charles Ciarlo, CEO of Left Bank Solutions. “Stevens has a history of market innovation and selected Monet WFM OnDemand as the best way to offer its customer base greater choice, flexibility and price/performance.”
About Stevens Communications:
Founded in 1987 as a telecommunications service VAR, Stevens has evolved in parallel with customers' needs and today is an acknowledged leader in providing workforce optimization solutions for North American call centers and enterprises. For more information about Stevens, please visit http://stevenscom.com
About Left Bank Solutions
Left Bank Solutions™ is a global provider of workforce optimization solutions for small and medium sized contact centers. Left Bank Solutions enables businesses to leverage their workforce investments by providing efficient deployment of critical resources and effective management of personnel. Results include significant increases in customer service levels and business profitability. The integrated workforce optimization solutions offered by Left Bank Solutions provide customers with powerful workforce optimization systems that allow for immediate, measurable, gains in customer service levels and reduction of contact center costs. For more information about Left Bank Solutions and its products, please visit http://www.leftbanksolutions.com or call +1 (310) 207-6800.
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