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ICCM Las Vegas 2005 Exhibitor ProfilesLAS VEGAS --(Business Wire)-- Sept. 22, 2005 -- ICCM Las Vegas 2005 takes place 25 - 28 Sept. at the Bellagio Hotel in Las Vegas, Nevada. For in-depth information about the event visit http://vegas.iccm.com/iccmvegas/v42/index.cvn. Below are profiles from ICCM Las Vegas 2005 exhibitors; breaking news releases are available at http://www.tradeshownews.com, Business Wire's trade show, conference, and event news resource. Business Wire is the official news wire service for ICCM Las Vegas 2005. -0- *T Company: AchieveGlobal Booth/Stand: 300 Media Contact: Suzie Boland Phone: 813-259-0345 E-mail: [email protected] Web: www.achieveglobal.com AchieveGlobal is the world's leading resource for helping organizations translate business strategies into results by developing the performance of their people. Clients worldwide rely on AchieveGlobal's proven expertise in leadership development, customer service, and sales effectiveness. Implementing research-based learning solutions, AchieveGlobal empowers clients to successfully develop leaders and acquire, grow, and retain profitable customer relationships. With offices in 40 countries, and specialized expertise in global implementations, AchieveGlobal combines experience in training and consulting worldwide that is unequaled in the industry. Our success is due to continuing emphasis on conducting original research, yielding important strategic information about customer needs and business trends, and measurable results, the primary goal of skills training. Company: Dubai Outsource Zone Booth/Stand: 229 Media Contact: Baiju Francis, [email protected] Investor Relations Contact: Greg McFarlin Phone: (419)368-6076 E-mail: [email protected] or [email protected] Web: www.dubaioutsourcezone.com Dubai Outsource Zone is the first "free zone" in the world dedicated to outsourcing. It is a member of Dubai Holding and an initiative of Dubai Internet City. Dubai Outsource Zone is the perfect base for both captive and third-party outsourcing operations to provide mid and high-end services in areas such as finance, accounting, IT, payroll processing, engineering, R&D and design. It also serves as a centre for offshore disaster recovery facilities for call centres. The Zone caters to offshoring requirements from Europe, Asia, the US and the Middle East. Offering 100% tax exemption, highly reliable infrastructure, attrition control, multicultural living environment and access to multilingual skilled work force, Dubai Outsource Zone is "Tomorrow's Destination for Outsourcing." Company: eTelecare Global Solutions Booth/Stand: 304 Media Contact: Natalie Fischer Phone: 626-256-7584 E-mail: [email protected] Web: www.etelecare.com Founded in 1999, eTelecare Global Solutions focuses on quality to deliver value on inbound and outbound call center programs for leading firms in the financial, technology, telecommunications and other sectors. eTelecare operates in the Philippines and selected areas of the US, where we hire the best-educated candidates and make extensive investments in training, management, technology, and quality assurance. These investments lower our clients' overall costs-per-resolution while increasing customer satisfaction, an approach that has won eTelecare 30 industry awards. Today, we have more than 6000 employees working on 34 programs for 20 clients in eleven call centers. Company: ImageNow by Perceptive Software, Inc. Booth/Stand: 639 Media Contact: Brett Chalmers Phone: (913) 422-7525 E-mail: [email protected] Web: www.imagenow.com Perceptive Software, Inc. offers document imaging, management and workflow solutions for corporate, healthcare, higher education, governmental and insurance organizations worldwide. Perceptive Software's products integrate with your existing software to provide secure, digital images of paper and other electronic documents supporting your staff's activities and business processes. Perceptive Software's solutions make you more efficient, more responsive and more competitive. Used by customers worldwide, Perceptive Software's flagship product, ImageNow(R), provides single-click access to scanned images and other electronic documents, simplifying management of paper and other document formats and creating new levels of operational efficiency. Company: InVision Software, Inc. Booth/Stand: 415 Media Contact: Michaela Niss Phone: 312-474-7767 E-mail: [email protected] Web: www.invisiononline.com Formed in 1995, InVision Software has established itself by gaining a significant market share in continental Europe. The workforce management specialist is rapidly increasing his footprint in the North American marketplace by developing and implementing products designed to forecast, schedule, manage and monitor agents in the most efficient and cost-effective manner. InVision's customer base includes global brands such as ABN AMRO, BMW, Deutsche Telekom, T-Mobile and Vodafone. InVision provides a sophisticated WFM solution, enabling customers to optimize every aspect of the scheduling process. The web-based software significantly reduces personnel costs by matching the number of staff to the specific requirement of each business. Company: Kall8 Booth/Stand: 620 Media Contact: Gregory Van Tighem Phone: 866.222.1818 E-mail: [email protected] Web: http://www.kall8.com For five years running, Kall8 has been the online toll-free provider of choice. Kall8 offers in a switch-based service all the features expected of a VoIP solution, with none of the vulnerabilities of IP telephony, for as little as $2 per month and 6.9 cents per-minute. Instant activation, and no hardware or software to buy or install, means avoiding the cost and hassle of other services. Features include Call Data Reporting (CDR), call recording, and the ability to custom route and distribute calls. Changes to the service, including where numbers ring, are instant and accomplished with a click of the mouse. Company: KnoahSoft Booth/Stand: 527 Media Contact: Kerri Coll Phone: 415-389-8676 E-mail: [email protected] Web: http://www.knoahsoft.com KnoahSoft (www.knoahsoft.com) is committed to delivering comprehensive, scalable and affordable web-based tools for agent monitoring, recording and performance management in multi-channel, VoIP-based contact centers. Our Cisco-certified flagship product, KnoahsARK, has been proven effective in delivering award winning results in both large and small contact centers. Since 2001, Knoah Solutions (www.knoah.com), KnoahSoft's parent company and a leading provider of multi-channel offshore outsourcing services, has used KnoahsARK to improve agent productivity and quality. Its easy-to-use feature set will improve IP contact center operations down to the individual agent level without breaking the bank. For more information, visit www.knoahsoft.com or call 650-385-6795. Company: PSI Selection:Assessment Booth/Stand: 525 Media Contact: Philip Viener, VP Sales and Marketing Phone: 818-847-6180 E-mail: [email protected] Web: www.psionline.com PSI is an industry-leading provider of assessments for pre-employment selection, evaluation and placement delivering solutions that enable our clients to match candidate capabilities with key job demands. PSI also offers consulting services for test validation, EEO compliance, and employee selection. PSI's clients include Fortune 100 companies, state and federal government agencies, municipalities, businesses of all sizes and non-profit organizations. Company: Symon Communciations, Inc. Booth/Stand: 104 Media Contact: Bob Brittan Investor Relations Contact: Todd Fleming Phone: 972-578-8484 E-mail: [email protected] Web: www.symon.com Completing its 25th year of continued revenue growth and profitability, Symon offers a modular suite of communication, performance, workforce and productivity management solutions driven by the powerful Symon Enterprise Server (SES). SES is a real-time middleware application bringing technology, information and communication together eliminating data silos, reducing operating costs as measured by key performance indicators (KPIs) and human productivity metrics. With integrated "shrink wrapped" real-time data collection capabilities, information is presented to all clients in many different formats including LED displays, plasmas and televisions, as well as desktop viewing represented in a manner that is meaningful for each individual. Symon serves over 3,600 customers, in 7,500 locations worldwide including 72% of the Fortune 100. Company: Texas Digital Booth/Stand: 521 Media Contact: Linda Fitzpatrick Phone: (979) 693-9378 E-mail: [email protected] Web: www.txdigital.com QuickCOM Enterprise is a real-time communications solution for contact centers, command centers, help desks and other industries. It continuously collects, manages and communicates business vitals across the company to empower your people with the information they need to make swift, fact-based decisions. The end result is that you will improve performance; increase overall customer satisfaction; and grow your business. Our complete solution is already delivering mission-critical information for industry leading companies including 7 of the top 10 Fortune 500. More importantly, we back our product with our QuickCOM Best Value Guarantee to ensure that you get the absolute most value out of the solution. Company: Unicor - Services Business Group Booth/Stand: 520 Media Contact: Frank Hurst Phone: 202-305-3954 E-mail: [email protected] Web: www.unicor.gov UNICOR offers an exciting alternative to companies outsourcing overseas. UNICOR centers are located throughout the US, featuring experienced operators, low labor rates, native English language skills and are available 24/7. We can provide all manner of inbound services, as well as outbound B2B. Visit the UNICOR booth and discover "the best kept secret in outsourcing." Company: Verint Systems, Inc. Booth/Stand: 307 Ticker Symbol & Exchange: Nasdaq:VRNT Media Contact: Mariann McDonagh Investor Relations Contact: Alan Roden Phone: 631-962-9600 E-mail: [email protected] [email protected] Web: www.verint.com Verint(R) Systems (NASDAQ: VRNT) is a leading global provider of analytic software-based solutions for communications interception, networked video, and business intelligence. Verint solutions transform voice, video, and text into actionable intelligence -- timely, mission-critical insights. ULTRA(TM) is a unified contact center platform and suite of solutions that captures and analyzes customer interactions to address a broad spectrum of business objectives, including agent quality, liability management, regulatory compliance, and business process optimization. The ULTRA Analytics(TM) suite provides actionable intelligence on such critical issues as why agents underperform, why customers are dissatisfied, and why enterprise processes are ineffective. This actionable intelligence helps companies maximize customer loyalty and improve the profitability of their customer-focused operations. *T Note to Editors: Business Wire's PressPass allows you to create free, custom Web, RSS, and email-based news feeds from more than 160 industry options, dozens of subject categories and thousands of geographic preferences as well as by specific company filters. 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