| [September 06, 2005] |
 |
Emergency Phone Services Restored to Burdened Baton Rouge General Hospital; Epygi Technologies and StarVox Provide Solution
BATON ROUGE, La. --(Business Wire)-- Sept. 6, 2005 -- Epygi Technologies has provided emergency telephone equipment and support to restore an automated medical transcription system utilized by hundreds of doctors nationwide. The original system terminating in Baton Rouge became inoperable with the degradation of long distance service in and out of Baton Rouge during the Hurricane Katrina disaster. Baton Rouge is 90 miles from New Orleans. Baton Rouge General is a non-profit hospital swelling with medical refugees from the New Orleans disaster and the host hospital for this important transcription service.
The transcription service allows doctors to dictate findings, recommendations, Rx et cetera to a toll free number. These calls are converted to digital recordings, routed to the appropriate department and transcribed by hospital employees as part of the patients' treatment and records. Hospitals as far away as Michigan and Washington DC were affected. Doctors had to use manual methods including paper and voice recorders slowing down the process of delivering medical attention.
Rich Roberts, systems architect at PHNS (www.phns.com), the hospital's Dallas based IT company contacted StarVox (www.StarVox.com) for a solution to the hospital's growing problem. In turn StarVox requested equipment from Epygi (www.epygi.com) to be rushed to Baton Rouge. Tim Valis, on site for PHNS at Baton Rouge General (www.brgeneral.org ) reports on the process, "Epygi has been exceptional in getting this fully functional. It is a gateway not hooked up to a traditional PBX but to a custom interface. This presented a challenge, but your developers stepped in, took it on, and made it work." Equipment was delivered on Friday and made fully operational early Saturday of the Labor Day weekend.
Doug Ancil, Technical Support Analyst, at Epygi, quickly assembled a team of engineers working with StarVox and PHNS "to configure a unique solution that mimicked the routing and numbering scheme used by the previous telephone network." Other hospitals in BR Generals' hospital group have received additional IP PBXs from Epygi to restore and supplement voice traffic that continues to be compromised both inbound and outbound.
Tim Valis praises the dedicated response by StarVox and Epygi "We are very appreciative; there are 12 hospitals nationwide and literally hundreds of doctors who are using the system. Without your help, we would not have a solution. Without Epygi this would not have been possible. You stepped in and made this happen. Otherwise doctors would still be using manual methods ... pieces of paper or voice recordings into voice recorders that then had to be handed off physically. Those methods all require more time."
Epygi products are part of a growing industry that replaces traditional voice systems with high quality Internet voice, called Voice over IP (VoIP). This technology uses data lines to connect to long distance gateways and bypasses the traditional voice network. Much of the phone network in south Louisiana is damaged and inoperable. Epygi and StarVox are using data lines allowing quality long distance service and critical operations such as the transcription service to be restored quickly.
About Epygi Technologies
Epygi Technologies' corporate headquarters is in Plano, Texas (North Dallas). Founded in 2000, Epygi Technologies, Ltd. designs and manufactures feature packed 'All-In-One Box' IP PBXs, Voice over IP gateways, and cost-saving Conference Servers. The Epygi Quadros are positioned to serve the SMB and SOHO markets, teleworkers, and branch offices of large corporations and organizations. Using its own SIP technology and DSP software, the company combines deep telecommunications network knowledge with emerging computer telephony protocols. The company is a leader in SIP (session initiation protocol) Voice over IP technology.
With over 200 employees worldwide, The company has established a strong global presence building distribution through distributors and resellers located in the United States, Canada, Spain, France, Italy, Germany, Romania, Turkey, United Kingdom, Japan and Armenia. Quadro products are in operation in over 40 countries in 6 continents. Website - www.epygi.com
About StarVox
StarVox Communications, Inc. (StarVox) is a facilities-based next generation Applications Service Provider (ASP) offering wholesale and retail bundled voice, data and enhanced VoIP services over its domestic VoIP network and its international wholesale network. StarVox is unique in owning both its application technologies and domestic and international networks. StarVox owns and continues to develop feature-rich technologies. StarVox works with a variety of channels (ISPs, CLECs, Telecom Agents, Carriers, Affinity Groups, Property Management Groups, etc.) that are interested in migrating customers from traditional separate voice and data communications connections to a converged voice/data connection.
[ Back To TMCnet.com's Homepage ]
|
TMCnet LOGIN
Webinars
