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SIVOX Ships Internet-Based Agent TrainingSIVOX Announces RealCall Quick Start Internet Pilot OnDemand-hosted Simulations for Training Call Center Agents Trenton, NJ, May 17, 2005, Sivox Technologies Inc., developers of the SIVOX RealCall™ learn-by-doing platform for creating interactive contact simulations for initial and continuous training, announced today the release of its RealCall Quick Start Internet Pilot product. Now companies can deploy fully immersive, life-like simulations of customer calls completely over the Internet. No network hardware, software or server applications are needed—just a desktop client and access to the Internet. The SIVOX RealCall Quick Start Internet Pilot delivers a clear return on investment in as little as 90 days, with full implementation of the pilot in 30 days or less. • Three voice simulations, each up to seven minutes in length • One information system software simulation, up to 12 screens, which emulates customer call center applications. • A 200 user license • Unlimited usage of developed and hosted simulations • User documentation for agents and trainers • On-site training for one day In addition to the Quick Start Pilot, SIVOX can deploy a Rough Order of Magnitude controlled study, for an additional fee, so customers can see the hard numbers for themselves by documenting improvements in agent attrition, initial training time, agent selling performance and other Call Center performance benchmarks. “Our goal is to more quickly spread the word of SIVOX RealCall’s clear benefits,” said Wade Baker, CEO of Sivox Technologies, Inc. “With our hosted pilot solution, every Call Center can see for themselves how easy it is to boost Call Center performance.” What RealCall Does With SIVOX RealCall, Call Center agents learn by doing, not by watching. Dynamic training simulations created using SIVOX RealCall give trainees interactive experience with caller scenarios and contact center systems before taking that crucial, first live call. SIVOX RealCall delivers the most effective and customized call center training available, because the simulations are based on the best practices from real organizations, not canned, generalized scripts. Best of all, SIVOX RealCall simulations are created in hours--not days or weeks-- by call center professionals, and are easy to edit, change and redeploy. The SIVOX RealCall System Using sophisticated speech recognition, the system actually listens to trainee speech and through comparisons to ideal responses, reacts to and steers the trainee along the best path during dynamic training calls. Call Centers can construct their own scenarios, based on stressful situations and real-life events to provide the next best thing to taking a live emergency call. SIVOX RealCall provides instant feedback during simulated calls, allowing agents to retry segments immediately. SIVOX also replicates entire Call Center data systems using interactive screens from the contact center data systems, including input fields. Trainees learn systems during simulated calls, where system knowledge is actually put to use. SIVOX Quick Start Internet Pilot Pricing and Availability Pricing starts as low as $40,000 for a 90-day, 200 user installation. Call SIVOX at (866) 263-6319 for more information. Award Winning Solution SIVOX has recently been named as one of Gartner Groups’ ‘cool technology’ companies to follow in the e-Learning space. The Cool Vendor in Knowledge Market report, issued March 29th, is an annual technology summary provided by one the industry’s leading analyst firms tracking the e-Learning and Knowledge Management markets. The report recognizes companies that have developed clever new solutions to persistent problems in the training and knowledge markets. According to the Gartner report authoring tools enable call centers to create learning simulations that mimic live calls to customers. Tools for simulation customer service software are also included, making the simulations nearly fully immersive. According to the report, “ With SIVOX’s RealCall, operators can train at their desks, so training disrupts their work less and the voice-recognition capabilities make the simulations compelling.” The report goes on to cite the effectiveness of interactive simulations as a tool to quickly and effectively train operators and service agents, as opposed to merely listening to recorded calls. SIVOX Customers and Market Sivox Technologies, Inc., develops dynamic, interactive simulations, which optimize people performance. The company's solutions support the complete Employee Performance Lifecycle, including screening, training and evaluation. Marketed and sold through integration and development partners, SIVOX performance solutions are easily integrated with learning and quality monitoring applications. The company has taken the lead in e-Learning simulations with installations in a number of Fortune 500 companies, where its solutions have demonstrated tangible, substantive ROI and improved retention and effectiveness of contact center professionals worldwide. SIVOX, whose clients now include SBC, MCI and Sprint, among others, delivers a complete platform to help companies use training to drive revenue, provide increased customer satisfaction, and better distinguish themselves on the contact center floor. Currently SIVOX RealCall is in use at over 50 customer call centers employing 60,000 customer contact agents. About SIVOX SIVOX is the leading provider of employee performance applications used as agent lifecycle support tools for the screening, hiring, training, certification and quality assurance of operational best practices. SIVOX RealCall users have seen a dramatic improvement in the efficiency and effectiveness with which their agents handle real calls. Results have seen investment payback of less than 3 months, projecting net benefits of over $1.3 million per year for every 1,000 agents. The flagship product, SIVOX RealCall™ creates true-to-life contact center simulations for initial and continuous agent training. SIVOX RealCall lets agents learn by doing, combining a speech-recognition engine¬ that provides real-time coaching and feedback¬ with simulated data entry screens, By more efficiently communicating a company’s best-practices, SIVOX RealCall increases customer satisfaction and minimizes agent attrition rates, leading to ROI in less than 6 months. In addition, the SIVOX implementation process has minimal impact on IT. For more information contact: Sivox Technologies, Inc.; [email protected] or visit www.sivox.com. Press contacts: Bob Ingersoll, V.P. Marketing, at (866) 263-6319 extension 350 [email protected] Steve Bosak, SRB Communications, Inc., at (630) 406-6130 [email protected] ### |