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EagleACD Reduces Overall Cost of Predictive Dialing with Hosted, Pay-Per-Use Service
On-demand dialer with US requirements for outbound marketing
NEW YORK � May 10, 2005 � EagleACD, a leading provider of hosted contact center solutions, has launched on-demand predictive dialing services with attractive pay-per-use pricing. In addition to greatly reducing the cost of outbound marketing, the EagleACD predictive dialer complies with strict new laws in the US, including stringent limitations on abandoned call rates.
�EagleACD�s hosted predictive dialing service allows for unprecedented ROI on outbound marketing campaigns, enabling companies to essentially pay-as-you-go with usage based pricing,� said Kent Charugundla, CEO of EagleIP, parent company of EagleACD. �We�ve already helped a number of companies significantly lower marketing costs for campaigns to acquire new customers and cross sell to their existing base.�
In addition to decreasing costs for outbound marketing operations through pay-per-use pricing, the EagleACD hosted predictive dialer is highly scalable to support large on-going campaigns or smaller seasonal projects. Companies can easily add agents to support busy campaign periods and then scale back as projects come to an end.
Virtual Marketing Team
Because the service is hosted, EagleACD can support a virtual marketing team, allowing for distributed agents including those who are home-based with Internet connection. The service can even support offshore agents for additional cost savings.
Abandoned Call Rate Compliance
The EagleACD predictive dialer uses the latest call algorithms to minimize the number of abandoned calls. Several US states have passed tough laws to limit the abandoned call rate, rendering many predictive dialers obsolete. The EagleACD service uses software that complies with all US federal and state laws to ensure that abandoned call rates are not exceeded.
The predictive dialing service is part of EagleIP�s hosted contact center service offering. It does not require customers to purchase additional hardware or software and there is no minimum seat requirement, since pricing is based on usage. The EagleACD Hosted Contact Center service provides the entire infrastructure required to support customer care agents � either on-premise or off-site. The hosted approach cuts initial investment and ongoing maintenance costs while enabling companies to support the agents of their choice. For a demonstration, please go to: www.eagleacd.com
About Eagle
EagleACD is an affiliate of Eagle.Net companies. Eagle.Net companies are in the business of providing technologically advanced solutions on demand at competitive rates to small business, enterprise and service provider customers. With Eagle Communications, which operates as a CLEC, and Eagle Teleconferencing as a conference call company, EagleIP provides telco-grade contact center services on a hosted basis. Eagle has been in the service bureau business since 1986 for telecom related products and services. For more information visit: www.eagleacd.com or www.eagle.net .
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