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TrialSmith Picks Parature for Supporting Trial LawyersParature announces TrialSmith is using their customer support product. By DAVID SIMS TMCnet CRM Alert Columnist Parature, a provider of on-demand customer support software, is announcing this morning that TrialSmith, what Parature calls “the nation's largest online deposition bank for plaintiff lawyers,” has selected Parature’s Customer Support Solution. Having end users with demanding schedules – those ambulances run all night, y’know – TrialSmith wanted to provide customer support 24/7 without having to hire additional staff during non-business hours. Kent Hughes, president of TrialSmith said “in addition to providing 24/7 support, we needed a solution that could track the hundreds of calls during business hours.” This reporter is not a lawyer, and nothing in this article should be misconstrued as legal advice, beneficial or otherwise, and family members and employees are not eligible, but as far as this reporter can determine TrialSmith is the service formerly known as DepoConnect, where if you’re a lawyer and you’ve got a client who wants to sue Budweiser because his girlfriend got drunk on Bud longnecks down at the river one night and broke up with him, you search their database for expert testimony that has appeared in other cases where someone’s had a similar case, or depositions that might help you win your case. Hughes said that TrialSmith was pretty easy to use, and that they’ve started using Parature’s product in other departments. “After noticing the effectiveness and success of our support department, our development team and marketing staff have implemented Parature for scheduling. Our site managers are using it to manage contracts, and track the tools and services utilized by each of our customers”, Hughes added. Parature’s tool provides fully customizable fields and the ability to support multiple products, web sites and end users from various organizations with different knowledge requirements. “After implementing Parature, we realized we originally weren't setting our support goals high enough,” Hughes admitted. TrialSmith claims to be the nation's largest on-line deposition bank, with more than 270,000 depositions. Lawyers have the ability to perform a single search and access private databases, litigation documents and email messages simultaneously from 63 association partners and litigation groups. Evidently in most cases this reporter’s found defense attorneys, the ones representing the doctor who’s being sued for malpractice, are not allowed to use the service. TrialSmith also provides an on-line deposition repository for major national litigation groups including: Birth Trauma Litigation Group (BTLG), the Medical Negligence Information Exchange Group (MNIEG) and Attorneys Information Exchange Group (AIEG). ----- David Sims is contributing editor for TMCnet. For more articles by David Sims, please visit: http://www.tmcnet.com/tmcnet/columnists/columnist.aspx?id=100005&nm=David%20 Sims |