| [June 20, 2005] |
 |
Touchpaper Modules Enable IT Service Desk to Get Ahead of the Game
NEW YORK --(Business Wire)-- June 20, 2005 -- Touchpaper has announced the addition of three new modules to the company's ITSM solution. The new modules will provide IT Service Desk professionals with greater flexibility to monitor assets, and diagnose and address IT issues more quickly.
"The IT Service Desk is often the primary interface between the IT department and an organization's users. Therefore, the responsiveness and level of service provided has a major impact on both the effectiveness of the business and the internal perception of the IT department and everyone who works there," said Carl Grieves, Senior Vice President of Touchpaper USA. "Touchpaper believes that the IT department can and will play a more strategic role in delivering what the business requires of it, but only with tools that can take IT into a new generation."
With Touchpaper's new modules, the IT Service Desk is aware of problems before the user community because it can closely monitor assets, and has the right tools to diagnose and fix problems quickly. As a result, it can guarantee a superior level of service to its end users.
The Touchpaper new modules are:
-- Touchpaper Enterprise AssetManager - a graphical business application that enables the consolidation of asset information from multiple sources (LDAP, HelpDesk Incident Management, LANDesk) across the business into a single, up-to-date view, with regular automated scans, identification of gaps in asset data, and data reconciliation. The AssetManager has the ability to query and generate reports of asset views.
-- Touchpaper ActiveAssistance - provides support analysts with a dashboard of information relevant to a problem that is being investigated, thus allowing issues to be seen in the context in which they have occurred.
-- Touchpaper MobilePortal - provides a permanent connection to Touchpaper systems from a PDA giving live access to any HelpDesk data - such as customers, assets and incidents, workload lists, incident management functionality and knowledge tools. Touchpaper's MobilePortal reduces the cost of on-call and remote support. With wireless browser connectivity to their Touchpaper system, IT staff no longer needs separate mobile phones, pagers, laptops and RAS connections for remote alerting and access.
About Touchpaper
With over 20 years of experience across the UK and Europe, the USA and Asia Pacific, Touchpaper is one of the most established and respected international providers of IT Business Management (ITBM) solutions.
Instrumental in redefining the move away from simple help desk products to complete ITBM solutions and services, encompassing IT Service Management (ITSM), Customer Service Solutions (CSS) and Systems and Network Management, Touchpaper now has over 1,700 customers around the world, supporting over 3 million users.
Touchpaper's goal is to help its customers deliver efficient, effective and secure IT and customer services through teams that exceed expectations for service and drive operational value through a combination of efficient operating procedures and leading edge technology.
Touchpaper is an HDI (Help Desk Institute) Strategic Partner.
Touchpaper headquarters are located in the UK with offices in the Americas, Europe and Asia Pacific. For further information please visit our Web site at http://www.touchpaper.com or mail US_info@touchpaper.com
[ Back To TMCnet.com's Homepage ]
|
INDUSTRIES
Activate Email 
Find Solutions for Enterprises, SMBs & Service Providers at the INTERNET TELEPHONY Conference and EXPO East, January 20-22, 2010. Miami, FL.
