TMCnet News
ServiceBench Drives Service Excellence at Service World 2005; Thought Leadership and Technology User Conference to Help Customers Set New Industry Standards of Performance for Their Service ChainsFAIRFAX, Va. --(Business Wire)-- Sept. 30, 2005 -- ServiceBench, Inc., the leading provider of web-based service supply chain management applications, today announced the Service World 2005 Annual User Conference to be held October 5-7 in Washington, D.C. Service World is ServiceBench's customer event designed to give service-focused organizations the opportunity to share success stories and learn from the experts on how to increase service quality, improve product performance and reduce operational costs. The comprehensive three day event will provide attendees with both vision and real-world implementation strategies to turn the service chain into a key business driver. Featured keynote addresses will be given by Mark Vigoroso, Vice President of Service Chain Research of the Aberdeen Group and Mark Good, EVP and General Manager Home Services of Sears, Roebuck and Co. Vigoroso will discuss the importance of strategic service management for reducing costs, improving profitability and bolstering competitive advantage. He will recommend specific steps companies can take to improve service chain performance and increase customer satisfaction levels. Good will discuss how Sears stays successful by providing "Service When You Want It," sharing key strategies that earn customer loyalty and reach financial goals. He will also communicate how to utilize ServiceBench technology to enhance service operations and performance. "I am looking forward to sharing our latest service chain research findings and insights at Service World 2005," said Vigoroso. "My goal is to provide attendees with actionable recommendations for improving service chain efficiencies and using service to compete more effectively in their markets." Solutions-oriented tracks will examine key business processes of service management and service intelligence activities for service call management, field service management, parts management and warranty management. Discussions will include best practice "how to" advice and case study insights for achieving success. ServiceBench will showcase products that feature service innovations, and participants will have the opportunity to help shape the next generation of ServiceBench's market leading products through user-driven focus groups. "ServiceBench is dedicated to helping our customers achieve measurable and significant business results with our solutions," stated Michael Dering, President and CEO of ServiceBench, Inc. "There is no other forum of this kind that provides the type of visionary and practical advice to help companies achieve world class service." About ServiceBench ServiceBench is the leading provider of web-based solutions for integrating the service supply chain. With ServiceBench, manufacturers, retailers, extended warranty providers, parts suppliers, distributors and service providers streamline processes, save time and money, and increase customer satisfaction. ServiceBench solutions work together to fully integrate the complete range of service management activities including service call management, field service management, parts management, repair management and warranty management. Additional information is available online at www.servicebench.com. |
