| [September 28, 2005] |
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ConferencePlus(TM) Commissioned Study Shows ''Why Reliability Matters'' in Teleconferencing Selection
SCHAUMBURG, Ill. --(Business Wire)-- Sept. 28, 2005 -- Conference Plus, Inc. (ConferencePlus(TM)), a leading global provider of audio, web, and videoconferencing services dedicated to the workplace of the future, announces today that its commissioned study "Why Reliability Matters: The ROI of Conference Calling Service" predicts "Reliability" will soon displace "Cost" in teleconferencing provider selection. The study was prepared by the Glomark Corporation, the leader in ROI and Economic Value Creation (EVC(TM)) solutions for technology companies. The Columbus, Ohio firm assists its clients in implementing an economic value selling approach.
The "Why Reliability Matters" study concludes that buyers of teleconferencing solutions should now consider the cost of reliability and devise contracts with conferencing service providers to ensure maximum business value and minimum business loss. In addition, the report notes that the economics of bad selection decisions should become a significant part of a conferencing buyer's decision process.
"We believe the Glomark study thoroughly details why reliability and quality need to be considered in appropriate teleconferencing choices because these factors have a tangible effect on a company's top-line revenues and can adversely affect operating costs," said Ken Velten, Senior Vice President of Marketing, ConferencePlus. "This report reveals why poor conferencing choices based purely on price may actually hurt total revenue, raise operating costs and ultimately damage the customer's brand," Velten added.
In recent years cost has been the top-rated concern in teleconferencing service selection while reliability and quality have ranked considerably lower. Quality of service is now especially important with the decline of teleconferencing prices that has led to cash flow and debt service issues for some providers. This, in turn, has led to considerable merger and acquisition activity in the industry, which can adversely affect quality and service as combinations are integrated. The Glomark study suggests that conferencing service buyers should seek those firms with a proven history of delivering new service offerings, long-term satisfied customers, and financial health.
The study also reports that small differences in teleconferencing reliability could have profound effects on corporate profitability, worker productivity and cash flow. Some low-cost teleconferencing solutions may trigger other unintended or unanticipated costs and consequences. These costs occur due to blocked calls, poor operator training, incorrect conference placement of callers, unavailable conferences, and inaccurate billing. The larger costs to the company or organization due to a poor teleconferencing solution may include lost sales opportunities and brand erosion.
According to the Glomark study, operator availability and assistance is one of the most crucial components of any teleconferencing decision and a key indicator of a provider's staffing and training. Operator assistance should be instantly available to any conference call participant particularly with reservationless or automated teleconferences that make up the bulk of all conference calls.
"We believe ConferencePlus is well positioned to serve the conferencing needs of small and large conferencing users alike," Velten said. "Our services are provisioned on industry leading technologies backed by unparalleled customer service. The report clearly reflects that service makes a significant difference in meeting today and tomorrow's conferencing needs," Velten added.
A copy of the Glomark study, "Why Reliability Matters: The ROI of Conference Calling Service" may be downloaded at http://conferenceplus.hosting.exacttarget.com/ROI.asp.
About Glomark
Glomark Corporation works with technology vendors and buyers. Glomark helps technology vendors sell solutions and services by giving them the methodology, training, and software tools they need to assess and clearly demonstrate their economic value to the customer. Technology users also employ Glomark's solutions and services to create an economic model for the evaluation of initiatives. Glomark has tested and refined this Economic Value Creation (EVC(TM)) system for more than a decade, bringing to market a proven, complete solution that allows vendors and buyers to assess the operational impact of new projects, define each component's economic value, and quickly create company-specific business cases. For more information, please see http://www.glomark.com, or call Glomark headquarters in Columbus, Ohio at 614-459-5282.
About Conference Plus, Inc.
Conference Plus, Inc., a leading global provider of audio, web and videoconferencing services is dedicated to providing high quality, reliable conferencing services that customer's trust with their important events. ConferencePlus is transforming the way work is done through its market-leading multimedia conferencing solutions that combine innovation, proven technology and exceptional customer service. Headquartered in Schaumburg, Illinois with an international headquarters in Dublin, Ireland, ConferencePlus is a subsidiary of Westell Technologies, Inc. (NASDAQ:WSTL). Additional information about ConferencePlus can be obtained by visiting http://www.conferenceplus.com.
About Westell
Westell Technologies, Inc., (NASDAQ:WSTL) headquartered in Aurora, Illinois, is a Tier-1 provider of intelligent, carrier-class broadband access products manufactured using a TL9000 registered quality management system. Westell offers high-speed broadband/DSL technology products for carriers, service providers and business enterprises around the world. For more information visit http://www.westell.com.
"Safe Harbor" statement under the Private Securities Litigation Reform Act 1995:
Certain statements contained herein including, without limitation, statements containing the words "plans," "believe," " on track, " "anticipate," "committed" "expect," "estimate", "await," "continue," "intend," "may," "will," "should," and similar expressions are forward looking statements that involve risks and uncertainties. These risks include, but are not limited to, product demand and market acceptance risks, need for financing, the economic downturn in the U.S. economy and telecom market, the impact of competitive products or technologies, competitive pricing pressures, product development, excess and obsolete inventory due to new product development, commercialization and technological delays or difficulties (including delays or difficulties in developing, producing, testing and selling new products and technologies), the effect of Westell's accounting policies, the need for additional capital, the effect of economic conditions and trade, legal social and economic risks (such as import, licensing and trade restrictions) and other risks more fully described in Westell's Annual Report on Form 10-K for the fiscal year ended March 31, 2005 under the section "Risk Factors". Westell undertakes no obligation to release publicly the result of any revisions to these forward looking statements that may be made to reflect events or circumstances after the date hereof or to reflect the occurrence of unanticipated events.
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