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SigmaQuest and Customer Service Associates Announce Distribution Agreement
SANTA CLARA, Calif. & ST. LOUIS --(Business Wire)-- Sept. 23, 2005 -- Joint Customers to Benefit from CSA's Manufacturing Test Expertise and SigmaQuest's Software for Visibility into Product Performance and Quality Throughout Manufacturing
SigmaQuest(TM) Inc., the leading provider of software for visibility into product performance and quality throughout manufacturing and a product's lifecycle, and Customer Service Associates Inc. (CSA), a leading supplier of sales, applications and maintenance solutions for test and manufacturing systems, today announced they have entered in to a definitive distribution agreement. CSA has agreed to sell and support SigmaQuest's product performance intelligence software throughout North America.
"CSA is an ideal partner for SigmaQuest. It has extensive knowledge about the types of products and support that OEMs require during the manufacturing process through its representation of technology leaders such as Agilent Technologies (NYSE:A)," said Nader Fathi, CEO of SigmaQuest. "As SigmaQuest's software seamlessly collects data from Agilent test platforms, having one organization represent both companies' products will give OEMs with globally distributed supply chains the advantage of working with a single expert provider across the extended enterprise."
CSA, with over 130 sales and support staff in the U.S. and Canada, is providing sales and support for all SigmaQuest's solutions, and adds to SigmaQuest's direct sales team to ensure that the company's growing customer base will continue to receive tier-one service. Product offerings to be represented include SigmaQuest's SigmaSure Enterprise Edition, which provides OEMs with real-time product quality and performance insight during manufacturing and throughout a product's lifecycle, as well as the newly released SigmaExpress, which is SigmaQuest's first hosted "on-demand" service.
"SigmaQuest provides a comprehensive solution to meet the test data collection needs of today's complex supply chains. Many of our Agilent users also own other test systems. Yet, they have a need to capture and share data across all of their test systems, across all of their manufacturing sites and across the entire product lifecycle, from new product introduction (NPI) to field returns. SigmaQuest's technology-independent solutions enable our customers to capture enterprise-wide information on a global scale for the very first time," noted Greg Schuster, CSA's vice president of sales. "This solution is consistent with all of the Lean and Six-Sigma principles we hear so much about. Further, it is a strong complement to our current portfolio of professional services."
About Customer Service Associates
CSA is a manufacturer's representative providing complete sales, applications engineering and on-site repair services for electronics manufacturing. CSA is Agilent Technologies' sole Strategic Sales and Application partner in North America for AOI, X-Ray and ICT systems. CSA also represents CIMTEK Functional Test solutions, Router Solutions CAD translation software and Conveyor Technologies Board Handling and Marking Systems.
CSA provides test programming and fixturing services and maintains the largest staff of Agilent Certified repair and calibration technicians in North America.
For more information visit www.CSA1.net
About SigmaQuest
SigmaQuest Inc. is an enterprise software company whose solutions provide unprecedented insight and actionable information to ensure product and process integrity, by collecting, aggregating, controlling and analyzing test and quality data. Its solutions enable global enterprises such as OEMs that design, manufacture and service a broad array of products ranging from wireless devices to pacemakers to fuel cells, to optimize product time-to-market, cost and quality. This is accomplished through personalized views of product quality information, pro-active alerts and comprehensive traceability -- all in real time.
The company is headquartered at 2901 Tasman Drive, Suite 109, Santa Clara, CA 95054. It can also be reached at 408-654-9401, www.SigmaQuest.com.
SigmaQuest is a trademark of SigmaQuest, Inc. All other trademarks and registered trademarks are the property of their respective owners.
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