[September 13, 2005] Sigma Software Launches Dual Customer Care and Billing Solution Tuned for Seamless Operations Between VoIP Wholesalers and Resellers Tweet Solution Pair Based on Low- Cost Single Platform Helps VoIP Wholesalers Jump- Start Reseller Relationships TORONTO, CANADA – September 13, 2005 – Sigma Software Solutions today launched a dual customer care and billing solution that enables VoIP wholesalers to rapidly set up seamless operations with their reseller partners. The twin package of Sigma OmniCare for VoIP Wholesalers and OmniCare for VoIP Resellers provides an end-to-end customer, order and revenue management solution on the same platform across multiple VoIP service partners. The new OmniCare solution pair is specially tuned for the often costly and error-prone operations between telecom service provider partners. The network resources of VoIP wholesalers coupled with the sales and marketing capabilities of resellers can make for effective service offerings, but multiple partners increase the risk of operations breakdown and rework. Seamless automated processes between partners will be a differentiating factor in today's competitive VoIP marketplace, influencing both operating margins and subscriber satisfaction. A common platform between wholesaler and reseller is an obvious way to build seamless inter-provider operations from the start. The dual OmniCare solution is intended for VoIP wholesalers that need a quick-to-market order management and billing platform that interfaces seamlessly with its reseller partners, while providing resellers with the necessary customer care functionality for their own subscriber-facing operations. The wholesaler and reseller components of OmniCare are tightly integrated, but also loosely coupled to accommodate each service provider's unique environment. The twin design helps alleviate the common industry pitfalls of order fall-out and revenue leakage between service providers. Maximized inter-provider integration is key to lower operating costs, as well as rapid service introductions and error-free customer management between providers. Ultimately, the subscriber will reap the benefits via lower prices and efficient service fulfillment. "Sigma has been working with competitive service providers, and their customer care and billing processes, for over 10 years," said Craig Denson, president of Sigma Software. "Our latest offering brings this experience to bear at once on both wholesaler and reseller in the VoIP market. This dual offering is specifically optimized for partner operations, and will stimulate new opportunities for wholesalers and resellers looking for a low-cost customer care and billing platform for rapid market launch." Sigma Software will be demoing components of the solution pair in Booth #342 at the VON Fall 2005 Conference and Expo in Boston, September 19-22. [ Back To TMCnet.com's Homepage ]