[November 22, 2005]

Syntora Inc. Solution Now Rated �Avaya Compliant�

TORONTO�Syntora Inc., a leading provider of agent productivity solutions for contact centers, today announced that its Agentivity software suite is compliant with key contact center solutions from Avaya (NYSE:AV), a leading global provider of business communications applications, systems and services. Syntora�s Agentivity software suite optimizes agent performance through Analytics and eLearning modules that can help companies dramatically improve key performance indicators, such as calls handled and dollars collected. The solution delivers real-time and historical agent performance information and helps managers take immediate corrective action with under-performing agents before they fall into negative patterns.

The Syntora application now is compliance-tested by Avaya for compatibility with the Avaya Call Management System, which monitors and analyzes the performance of contact center operations, and with the Avaya Predictive Dialing System, which automates outbound dialing.

One of the companies benefiting from the interoperability of Syntora and Avaya solutions is 1-800-FLOWERS.com, a business that provides a broad range of gifts�including flowers, gourmet foods, candies, and gift baskets�to customers around the world. Products can be ordered via the Internet or a toll free number, 24 hours a day, seven days a week. 1-800-FLOWERS has added Syntora Agentivity software to the Avaya contact center it uses to manage customer interactions.

�With real-time delivery of consolidated analytics intelligence going directly to our managers� and agents� desktops using Syntora�s Agentivity, we have seen dramatic improvements in communication, agent performance and sales conversion rates,� said Lou Orsi, director of Vendor Relations and Strategic Projects for 1-800-FLOWERS.com.

�We are very pleased to receive compatibility certification for Agentivity, providing our customers the confidence and piece of mind that they are purchasing a fully tested and endorsed product they can rely on to help them meet and exceed performance metrics within their call centers,� stated Henry Lach, president and CEO of Syntora Inc.

Syntora Inc. is a member of the Avaya DeveloperConnection Program � an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company�s investment in its network. As a member of the program, Syntora is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J. There a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-breed capabilities to their network without having to replace their existing infrastructure�speeding deployment of new applications and reducing both network complexity and implementation costs.

�By offering compliance testing to the many innovative companies like Syntora who are members of our DeveloperConnection program, Avaya promotes interoperable solutions that are easier and more cost-effective for companies to implement within their existing multivendor networks,� said Eric Rossman, vice president, Developer Relations and Technical Alliances, Avaya. �That means we�re expanding the options businesses have for solving their most complex challenges and are helping them derive greater value from their communications infrastructure.�

About Syntora Inc.
Syntora specializes in agent productivity software for contact centers. Its Agentivity software suite has been successfully deployed at customer sites since 2001. For more information, visit www.syntora.com.

About Avaya
Avaya Inc. designs, builds and manages communications networks for more than 1 million businesses worldwide, including over 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet protocol (IP) telephony systems and communications software applications and services.

Driving the convergence of voice and data communications with business applications � and distinguished by comprehensive worldwide services � Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya website: www.avaya.com. For more information on the Avaya DeveloperConnection program, visit www.devconnectprogram.com.

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