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Premiere Global Services Launches Two Speech-Enabled Solutions to Help Businesses Increase Cash Flow with “Automated Payments” and Increase Response Rates with “Interactive Surveys”Premiere Global helps companies improve their business processes with new Automated Payment solution that collects payments in a single, completely automated call transaction; and its new Interactive Survey solution that reduces interview time from days to hours – all without live agent intervention ATLANTA – May 24, 2005 – Premiere Global Services Inc. (NYSE: PGI), a leading global provider of communication technologies, today added two new speech-enabled solutions to its robust suite of voice services: an Automated Payment feature that enables businesses to accept credit card payments over the telephone, and an Interactive Survey features that speeds up the survey and data collection process – all without live agent intervention. Through the addition of Premier Global’s two new outbound voice-recognition applications, today’s corporate leaders can drastically improve and simplify business communications – with results reflected almost immediately on the balance sheet. “Premiere Global Services is committed to developing superior, next-generation automated data management and delivery solutions that help our customers streamline their business processes and maintain a competitive edge,” said Lee Provow, President, Premiere Global Services. “The Automated Payment and Interactive Survey solutions are two great additions that harness the power of our speech-enabled technology to help businesses save time and money.” Automated Payment Solution Increases Cash Flow Adding Premiere Global’s Automated Payment feature to applications such as past-due reminder calls helps businesses reduce days sales outstanding (DSO) by boosting payment rates and reducing costs associated with printing and mailing statements and past due notices. Premiere Global’s Automated Payment solution also can be used with collections calls as an optional feature of the company’s Collections Accelerator application. The solution works by initiating an outbound call to a recipient, who is informed that they could “pay now” by credit card. The speech-enabled interface can be used to capture payments immediately, rather than requiring customers to call back to speak with an agent, mail a payment or pay online. The system accepts major credit cards and will soon be able to accept Check Cards and ACH payments. Businesses of all types benefit from Premiere Global’s Automated Payment and Collections Accelerator solutions, including lenders, utilities, collections agencies and any business with a large number of installment or revolving accounts. With Premiere Global’s Automated Payment feature, businesses will be able to: ·Accelerate payments and increase cash flow ·Provide proactive customer service with convenient reminders and immediate payment capture ·Reduce DSO and customer defaults ·Free live agents for more complicated tasks Interactive Survey Solution Increases Response Rates Premiere Global’s new Interactive Survey solution uses speech recognition technology to help businesses capture spoken responses without the need for live agents, thereby simplifying the data collection process. Interactive Survey also helps businesses collect more responses in less time -- applicable for capturing customer/subscriber feedback, third-party research, political surveys and more. Businesses that leverage the power of Interactive Survey include call centers, utility companies, publishers, political campaigns, market research firms, associations, retail and more. By adding Premiere Global’s Interactive Survey features to our powerful voice solutions, businesses will be able to: ·Significantly increase survey response rates ·Reduce interview times and data collection costs ·Reduce DSO and customer defaults ???? ·Eliminate interviewer errors Visit Premiere Global Services and Message Technology Inc. (MTI), a leader in best-of-breed voice applications design, development and hosting, at MTI Booth # 305 at Speech-World 2005 in Dallas, May 24-26. About Premiere Global Services (www.premiereglobal.com) Premiere Global Services Inc., provides communication technologies that simplify business process. Customers use our services to automate and enhance a variety of business processes, including investor calls, receivables collections, Web-based continuing education, confirmations of securities trades and travel reservations, electronic statements and invoices, local-access international conferencing, document capture and automation, e-mail campaign marketing, mobile access and printing of documents, automated prescription renewals and other applications. Our corporate headquarters is located at 3399 Peachtree Road NE, Suite 700, Atlanta, GA 30326. # # # Statements made in this press release, other than those concerning historical information, should be considered forward-looking and subject to various risks and uncertainties. Such forward-looking statements are made pursuant to the "safe harbor" provisions of the Private Securities Litigation Reform Act of 1995 and are made based on management's current expectations or beliefs as well as assumptions made by, and information currently available to, management. A variety of factors could cause actual results to differ materially from those anticipated in Premiere Global Services’ forward-looking statements, including, but not limited to, the following factors: technological change; the development of alternatives to our services; our ability to manage our growth; integration of acquired companies; possible adverse effects on our financial condition if we are unable to retain IBM as a customer at the levels currently forecasted; possible adverse results of pending or future litigation or infringement claims; service interruptions; competitive pressures, including pricing pressures; general domestic and international economic, business or political conditions; legislative or regulatory changes; increased financial leverage; our dependence on our subsidiaries for cash flow; and other factors described from time to time in our press releases, reports and other filings with the SEC, including but not limited the “Risk Factors Affecting Future Performance” section of our Annual Report on Form 10-K for the year ended December 31, 2003. All forward-looking statements attributable to us or a person acting on our behalf are expressly qualified in their entirety by this cautionary statement. # # # |