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Marcatel Expands Enhanced Services Offerings With Apex Voice Communications
Mexican Carrier Rolls-Out Prepaid, Voice Mail, Voice-Activated Dialing and Conferencing
WOODLAND HILLS, CA, May 12, 2005 – APEX Voice Communications, a leading supplier of enhanced multi-services platforms, today announced that Marcatel, a primary provider of integrated communications services in Mexico, has expanded its enhanced services offerings by installing an APEX Multi-Service Platform (MSP). Deployed by carriers, service providers, enterprises and developers worldwide, the APEX MSP platform is being used by Marcatel to deliver prepaid, voice mail, voice-activated dialing and conferencing services to its users.
“With the APEX MSP platform, we are expecting our revenues to grow significantly over the next three years,” said Carlos Montemayor, CEO of Marcatel. “The new services we are offering demonstrate our continued commitment to our customers, by providing them with the types of services which they can benefit from the most.”
The first phase of the expansion was the replacement of the Siemens’ IN-based prepaid platform with the APEX Billing Systems (ABS) module of the APEX MSP platform. With its unique ability to run both prepaid and postpaid services on a single platform, Marcatel is delivering prepaid calling cards and postpaid travel cards on one ABS. Additionally, to save both operator and switch resources, users can automatically recharge their prepaid calling cards by calling into the system and using their credit card. ABS is a carrier-class solution scalable to hundreds of millions of minutes per month in either a centralized or distributed architecture, in either an IP or TDM/PSTN-based network.
To increase customer loyalty among their prepaid calling card users, as well as their existing Internet users, Marcatel has also deployed the APEX Messaging Systems (AMS) module of APEX MSP. For prepaid calling card users, AMS ties a voice mailbox to a prepaid calling card, giving those with no mobile telephone or static landline a voice mailbox. Additionally, these users have the ability to listen to their voice messages via e-mail by using the unified messaging feature of AMS. Internet users also have the option to sign-up for voice mailboxes, as they will be offered either a prepaid calling card or a travel card.
“We are delighted to have another world-class carrier with the reputation of Marcatel become a partner and user of our solutions,” said Fabio Tylim, vice president of sales for the Americas for APEX Voice Communications. “With APEX MSP and its graphical service creation environment, Marcatel is able to rapidly develop and deploy an unlimited number of services, securing its leading position in the industry.”
Voice activated dialing and business conferencing are two more services offered by Marcatel on the APEX MSP platform. Prepaid calling and travel card users have the option to speak predefined words or numbers to call a list of contacts. Users can speak words such as “mama” (mom) or “casa” (home) and the APEX MSP platform, via the APEX Speech Recognition module, will interpret the word and “speed dial” the number associated with the spoken word. The APEX Business Conferencing module gives users the ability to create conferences using either their prepaid calling or travel card. The conference coordinator can choose to pay for the entire conference with their (prepaid calling or travel) card, or have each conference attendee pay for their own portion with their own (prepaid calling or travel) card. To create a conference, the coordinator simply logs on to Marcatel’s conferencing webpage, which was also developed by APEX.
About APEX Voice Communications
APEX is a leading manufacturer of multi-services platforms for enhanced services and real-time billing solutions. APEX’s high-density, open platforms enable innovative, revenue-generating services to reach the market quickly, easily and cost-effectively. APEX products are engineered for both existing and next-generation networks, offering circuit-based providers a migration path to packet-based services. For more information call +1 818.379.8400, visit www.apexvoice.com or e-mail sales@apexvoice.com. Value Added Resellers may also visit the APEX Reseller Program at www.arp.apexvoice.com.
About Marcatel
Marcatel is one of the largest carriers in Mexico, providing service to over 80,000 business customers through its 20 customer care centers located throughout the country. The company offers carrier infrastructure, IP and data services. Marcatel provides integrated communication services including long distance, 800 numbers, prepaid calling cards, calling cards with international coverage as well as telephony administration and cost control systems. Marcatel's IP broadband data services include Internet access using DSL, dedicated Nx64 and wireless access, dial-up, voice over IP (VOIP) and private lines. The company also provides carrier services such as dark fiber, private lines, co-location and spectrum frequencies for microwave access. Marcatel also has Contact Center services complementing its offering in order to provide the best integral solutions for their clients. Additional information on Marcatel is available at http://www.marcatel.com
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