| [May 04, 2005] |
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SBC Communications Selects Amdocs for Project Lightspeed; Amdocs IP Convergence Solution to Enable Complete Customer Lifecycle Management - from Ordering to Billing - to Ensure a Superior Customer Experience
SAN ANTONIO --(Business Wire)-- May 4, 2005 -- SBC Communications Inc. (NYSE: SBC) announced that it has awarded a multi-million dollar, multi-year contract to Amdocs (NYSE: DOX) to support Project Lightspeed, the SBC initiative to expand fiber optics deeper into neighborhoods to deliver Internet Protocol or IP-based TV, voice and broadband services.
Amdocs will provide the SBC companies with a range of services to ensure the best possible customer service, as well as its IP (Internet Protocol) Convergence solution. The Amdocs IP Convergence solution is based on the Amdocs billing, customer relationship management (CRM), ordering and payment mediation products, combined with Amdocs consulting and systems integration services.
"The ability to rapidly launch competitive and innovative services, while delivering a differentiated customer experience, is essential for success in the new IP-based economy," said Lea Ann Champion, SBC senior executive vice president. "We look forward to working with Amdocs."
SBC companies will work with Amdocs to provide a consistent customer service experience at all touch points, including via the Web, where Amdocs Self Service will help provide a safe and secure online environment to order or pay for services.
"Widespread deployment of IP-based networks will enable telecommunications companies to enter exciting new areas of business," said Michael Matthews, chief marketing officer of Amdocs. "Service providers like SBC companies that have the foresight to recognize the value of customer centricity, and of an intentional customer experience, will come out ahead, as they will be able to maintain customer loyalty, growth and profitability. Amdocs is committed to continue to invest in creating solutions that improve customer service and management over all interaction platforms, including television."
The SBC Project Lightspeed is a $4 billion capital initiative to build an advanced, IP-based network to deliver IP-based TV, super high-speed broadband and IP voice services by deploying fiber-to-the-neighborhood and fiber-to-the-premises technologies. The company expects the network to reach 18 million households, as part of its initial deployment, by the end of 2007. The company plans to offer the first set of products under the U-verse(sm) brand in late 2005 or early 2006.
About SBC
SBC Communications Inc. is a Fortune 50 company whose subsidiaries, operating under the SBC brand, provide a full range of voice, data, networking, e-business, directory publishing and advertising, and related services to businesses, consumers and other telecommunications providers. SBC holds a 60 percent ownership interest in Cingular Wireless, which serves 50.4 million wireless customers. SBC companies provide high-speed DSL Internet access lines to more American consumers than any other provider and are among the nation's leading providers of Internet services. SBC companies also offer satellite TV service. Additional information about SBC and SBC products and services is available at www.sbc.com.
About Amdocs
Amdocs combines innovative software and services with deep business knowledge to accelerate implementation of an integrated customer management strategy by the world's leading service providers. By delivering a comprehensive portfolio of software and services that spans the customer lifecycle - target, sell, deliver, bill and support - Amdocs enables service companies to deliver an intentional customer experience, which results in stronger, more profitable customer relationships. Service providers also benefit from a rapid return on investment, lower total cost of ownership and improved operational efficiencies. A global company with the revenue of $1.774 billion in fiscal 2004, Amdocs employs over 9,500 IT professionals and serves customers in 40 countries around the world. For more information, visit Amdocs at www.amdocs.com.
SBC Cautionary Language Concerning Forward-Looking Statements
Information set forth in this news release contains financial estimates and other forward-looking statements that are subject to risks and uncertainties, and actual results may differ materially. A discussion of factors that may affect future results is contained in SBC's filings with the Securities and Exchange Commission. SBC disclaims any obligation to update or revise statements contained in this news release based on new information or otherwise.
Amdocs Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs' ability to grow in the mobile, wireline and IP business segments, adverse effects of market competition, rapid technological shifts that may render the company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. These and other risks are discussed at greater length in the company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F, filed on December 30, 2004 and our Form 6-K furnished on February 14, 2005.
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