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Jacada Wins Significant Contract with Large Telecommunications ProviderATLANTA --(Business Wire)-- March 30, 2005 -- Jacada Ltd. (Nasdaq: JCDA), a leader in software solutions that accelerate business improvement, today announced that it has entered into an enterprise license agreement with a large telecommunications provider. The software license agreement, which is expected to yield several million dollars over the coming quarters, will not materially affect the 2005 first quarter results. In the fourth quarter of 2004, the telecommunications provider implemented Jacada Fusion in one of its contact centers to help streamline the customer retention process. Based on the successful outcome of this pilot project, the company will now implement Jacada Fusion in more of its call centers to help improve productivity and efficiency. "While we are unable to disclose the name of the telecommunications company at this time, we are very pleased that this customer has experienced such success with Jacada Fusion," said Gideon Hollander, CEO of Jacada. "This agreement reinforces the value that Jacada Fusion technology provides to call centers. We are encouraged that sales revenue from Jacada Fusion is beginning to reflect the demand and excitement that we are experiencing in the market." About Jacada - Jacada solutions help customers rapidly simplify and improve high-value business processes while eliminating the traditional long and expensive systems replacement projects. Jacada solutions are deployed in over 100 contact centers to over 100,000 customer service representatives (agents) worldwide, and to millions of users through self-service applications designed to off-load contact center activity. Jacada has over 1,200 customers worldwide including major Fortune 1000 corporations and government organizations such as AAA Mid-Atlantic, Bank of America, Caterpillar, Delta Air Lines, The Hartford, Lillian Vernon, the U.S. Navy, Porsche Cars North America, Prudential, Raytheon, and the US Department of Interior. Founded in 1990, Jacada operates globally with offices in Atlanta, Georgia; Herzliya, Israel; and London, England. Jacada can be reached at www.jacada.com or at 1-800-773-9574. This press release contains "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995, such as statements relating to future financial results and plans for future business development activities, and are prospective. These statements include all statements that are not statements of historical fact and consists of those regarding intent, belief or current expectations of the Company, its directors or its officers with respect to, among other things: (i) the Company's financing plans; (ii) trends affecting the Company's financial condition or results of operations; and (iii) the Company's growth strategy and operating strategy (including the development of its products and services). The words "may," "could," "would," "will," "believe," "anticipate," "estimate," "expect," "intend," "plan," and similar expressions or variations thereof are intended to identify forward-looking statements. Investors are cautioned that any such forward-looking statements are not guarantees of the future performance and involve risks and uncertainties, many of which are beyond the Company's ability to control. Actual results may differ materially from those projected in the forward-looking statements as a result of various factors including the performance and continued acceptance of our products, general economic conditions and other Risk Factors specifically identified in our reports filed with the Securities and Exchange Commission. The Company undertakes no obligation to update or revise any forward-looking statement for events or circumstances after the date on which such statement is made. The Company cannot assess the impact of or the extent to which any single factor or risk, or combination of them, may cause. For a more complete discussion of risk factors, please see the Company's Form 20-F and other Statements filed with the Securities and Exchange Commission. Jacada is a trademark of Jacada Ltd. All other brands or product names are trademarks of their respective owners. |
