[March 28, 2005] Knowledge Management Doesn't Come in a Box Tweet By Harold Hernandez In day-to-day life, there are many examples of how components can be interconnected to create a desired solution. Although Apple Computer has now hidden the computer inside the monitor, there is still a host of external components that will likely come together before a basic desktop configuration is complete. Along the same lines, a home entertainment center that includes a TV, multimedia receiver, VCR, CD/DVD player and speakers is im-practical and generally not available as one all-inclusive unit because the cost would be relatively high and odds are that one or more of the component parts would not be exactly what you were looking for. The key is that with these consumer electronics components, interoperability is virtually guaranteed. This allows you to choose from a wide range of component parts and feel confident that everything will work well together. With enterprise-class solutions, the challenge of interoperability is so great at almost every level, most organizations are willing to make substantial concessions in terms of requirements, business processes, ease of use and every other buying criterion in exchange for the assurance that all the component parts will work together. Organizations understand that CRM, ERP and other enterprise-class implementations will require compromise, and these companies are now reasonably prepared to accept that and move forward with those types of solutions. Unfortunately there is a knowledge gap when it comes to knowledge management processes and solutions, and that has resulted in a string of implementations that, at best, have failed to deliver on expectations. To read the rest of this article, please visit: http://www.tmcnet.com/cis/0105/knowledge-management-doesnt-come-in-box.htm [ Back To TMCnet.com's Homepage ]