BellSouth Provides Wireless/Wireline Integration for Centrex Users
ATLANTA, March 21 /PRNewswire/ -- BellSouth today announced the launch of BellSouth(R) Centrex Simultaneous Ring, a service that allows the integration of wireless and wireline calls for business customers.
"As the workforce becomes increasingly mobile, businesses are seeking to establish a seamless presence for customers," said Fred Shaftman, president - BellSouth Business. "Simultaneous Ring meets this need and BellSouth will continue to enhance the Centrex platform, as well as next-generation solutions like voice over IP, to support businesses that desire total voice management through a network-based solution."
Centrex, a central office-based communication service, offers an alternative to purchasing a premises-based solution. Companies often select BellSouth(R) Centrex Service to decrease the capital investment and management costs associated with complex phone equipment.
The new feature simultaneously delivers incoming calls to up to five different phones at a customer's location. One of these numbers can be a cellular phone, allowing each employee with the feature to reduce the risk of missing critical calls from customers, partners or colleagues. The call is automatically directed to the worker's mobile location without delay, ensuring a timely connection.
Synovus is a multi-billion dollar diversified financial services holding company based in Columbus, Ga., that provides integrated financial services including banking, financial management, insurance, mortgage and leasing through 40 banks and other Synovus offices in Georgia, Alabama, South Carolina, Florida and Tennessee. Synovus also has an 81 percent stake in TSYS , the world's largest third-party processor of international payments. Both Synovus and TSYS have been using BellSouth Centrex for its voice communications for 24 years.
"Having BellSouth manage calling features in its facilities has allowed our family of companies to focus on our core business," said Beth Granberry, TSYS Communications Technology Associate Director. "We are always exploring ways to use new enhancements to ensure more effective communication between locations and customers."
The Simultaneous Ring feature has direct implications for any organization that requires reliable and immediate accessibility from customers and colleagues. Colleges and universities are examining ways to use the service in dormitories to link traditional lines in students' rooms to their mobile phones. Real estate professionals, sales organizations and state and local governments are also ideal candidates for the service.
The service is available to new or existing Centrex users and is part of several enhancements BellSouth has recently made to this network-based platform. In addition to Simultaneous Ring, new capabilities of BellSouth Centrex include:
- BellSouth(R) RingMaster(R) Service -- provides up to three different
phone numbers, each with its own distinctive ring, for each station,
applicable for shared tenant situations (dorm rooms, small company
divisions sharing office space, etc.).
- Secondary Calling Name Display -- allows internal department or
employee name to be displayed on Caller ID, in addition to the number
and name of the listed party.
- BellSouth(R) Centrex PRI Service -- links Centrex-supported business
locations to sites with equipment-supported solutions, providing
transparent integration of multiple systems and services.
For more information on BellSouth Centrex Solutions and additional voice and data services, visit http://www.bellsouthlargebusiness.com/ .
About BellSouth Corporation
BellSouth Corporation is a Fortune 100 communications company headquartered in Atlanta, Georgia and a parent company of Cingular Wireless, the nation's largest wireless voice and data provider.
Backed by award winning customer service, BellSouth offers the most comprehensive and innovative package of voice and data services available in the market. Through BellSouth Answers(R), residential and small business customers can bundle their local and long distance service with dial up and high speed DSL Internet access, satellite television and Cingular(R) Wireless service. For businesses, BellSouth provides secure, reliable local and long distance voice and data networking solutions. BellSouth also offers online and directory advertising through BellSouth(R) RealPages.com(R) and The Real Yellow Pages(R).
More information about BellSouth can be found at http://www.bellsouth.com/ .
CONTACT: Todd Smith of BellSouth Corporation, +1-404-829-8723, firstname.lastname@example.org
Web site: http://www.bellsouth.com/http://www.bellsouthlargebusiness.com/
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