TMCnet News
Traxi Technologies Introduces Volcrum Voice, a VoIP Call Recording PackageTraxi Tech will demo the product at the C3 Expo in Booth # 3751 New York, NY - June 22, 2005 - Traxi Technologies, LLC, a provider of Enterprise communications products and services, today announced the expansion of its Volcrum product line. Volcrum is a robust tool set that integrates enterprise phone systems with enterprise applications significantly increasing the productivity of the workforce and increasing customer satisfaction. The newest tool, Volcrum Voice, is a web-based application that provides additional capabilities to a VoIP phone system, such as call recording, call storage, and call reporting. Volcrum Voice is highly customizable and very flexible, meeting an organization’s unique requirements. Volcrum Voice contains a call recording component that allows calls to be archived for subsequent searching and playback. This application is ideal for customer service departments, contact centers, and regulated entities, resulting in better quality assurance, increased sales and customer satisfaction rates. Volcrum 's core technology design allows it to integrate with any application from packaged software to proprietary applications. The product suite provides a flexible set of tools that lets companies manage, integrate, control and administer an IP phone system (VoIP) or traditional phone system seamlessly with the rest of its technology infrastructure. "Volcrum Voice dramatically increases the value and return on investment of a new phone system,” said Lou Person, president of Traxi Technologies, LLC. “We are seeing a tremendous amount of companies replacing, or upgrading, internal phone systems and applications. Over half of those making the change are moving to VoIP because they are interested in the additional applications VoIP provides, such as phone and data integration. Volcrum Voice implements that vision one step further and increases the application richness of the phone system. One of its many capabilities, Volcrum Voice can integrate your contact database and record calls for subsequent mining and playback”. Traxi Technologies recently implemented Volcrum Voice for the National City Bank in Cleveland. OH. Traxi Technologies and its VoIP partner company, ShoreTel, successfully developed and implemented a customer service call center that has increased employee productivity and customer satisfaction. According to Geoffrey K. Weiss, Vice President of Strategy & IS of National City Bank, "The team at Traxi Technologies was quick and responsive, getting us the Volcrum product that enabled us to boost our calling capabilities. Everything about this engagement was outstanding." About Traxi Technologies LLC Traxi Technologies LLC, an Enterprise communications & IT services firm, was founded to address an identified need in the market - a single source technology provider built on superior customer service. The firm combines senior level professionals, engineers, designers and developers to offer a best of breed professional service to our customers. Located in New York City, New Jersey and on Long Island, Traxi Technologies offers a full suite of technology services for many types of companies, which include law firms, real estate companies, hedge funds, ecommerce companies and large national banks. The company's website is http://www.traxitech.com. |