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Centergistic Solutions’ Announces Release of AgentView Enterprise Version 4.0 Performance ManagementJune 21, 2005 Orange, CA--- Centergistic Solutions is pleased to announce the general availability of Release 4.0 of its award-winning AgentView® Enterprise performance management systems. The primary focus of the new version is the addition of several Microsoft security components. The AgentView Enterprise 4.0 platform supports authenticating users, managing user profiles and permissions. The AgentView Authentication Personalization and Licensing manger or “APL”, has been designed to address two critical business needs: security and access permissions. The APL prevents unauthorized access to Centergistic Solutions’ AgentView software. It incorporates the very latest in security features available in the market today, significantly reducing the risk of a malicious attack and vulnerability to security violations, identified as a potential threat in the operation of our software. “Security is on everyone’s agenda,” says Centergistic VP/Technology and Product Management, Ram Iyer. “The Internet and on-line wireless access have brought about an increased vulnerability to critical systems. As you are aware, Microsoft has been proactive in identifying and releasing security updates for their operating systems to ensure that they are secure. AgentView 4.0 is our response to the increased need for a highly secure communications system. AgentView 4.0 will allow companies to protect their real time metrics and communication system from such malicious attacks.” In addition to the heightened security measures, AgentView has several other enhancements, including high performance data collection, which reduces the network bandwidth requirements and storage load on database systems. With 4.0, IT professionals can define data storage lifetimes to manage disk space allotments and processing. AgentView 4.0 also comes with enhanced graphics and more flexible layouts to create a high impact unified view of information that is more eye-catching and even easier to maintain. The software is now available from Centergistic Solutions, both direct and through its distribution channels. About AgentView Enterprise AgentView Enterprise is an award-winning line of real time performance management systems that collect and combine key data from any data source in the contact center. AgentView provides a unified view of all performance metrics, that can be published to virtually any system, such as the desktop, plasma, LED wallboards (readerboards), TV monitors and to the web for 24 x 7 global access. About Centergistic Solutions Centergistic Solutions, Inc. provides an award-winning family of enterprise performance management software solutions for today’s dynamic contact center environment. We believe that driving the right information, to the right person, at the right time and place will result in individuals taking the right actions to improve efficiency and effectiveness of everyone working in the contact center. Our flagship products, AgentView® Enterprise and AgentView® Enterprise Performance Management are award-winning integrated real time and historical analytics systems currently installed in over 3,500 contact centers worldwide. Centergistic is headquartered in Orange, California, with offices throughout the U.S. as well as in Mexico, U.K and India. For more information on this release and Centergistic Solutions, please contact Susan Saldibar, VP/Marketing, at 714 935-9004. |