TMCnet News
The Call Center School and Amae Software Partner to Offer Advanced Call Center Check-Up ServiceThe Call Center School’s “Advanced Call Center Check-Up” Service Includes Amae Software’s Amae CI Suite Customer Experience Management Technology - Enabling The Call Center School to Profile Agent, Supervisor, and Organizational Performance Relative to Business Objectives and Customer Perceptions Mountain View, CA, June 15, 2005 ¾ Amae Software and The Call Center School have joined forces to offer the Advanced Call Center Check-Up. The new service, delivered through The Call Center School, delivers the most advanced call center evaluation process available by incorporating details regarding how agents, products, and processes are affecting customers. “Utilizing Amae CI Suite as a tool in our check-up service facilitates an ideal return to our customers. It allows us to go beyond a simple operational review to incorporate customer experiences and understand how agents, products, and processes are affecting customers”, said Maggie Klenke, Founding Partner of The Call Center School. “This new offering enables call centers to have a complete understanding of their business. Using our specialized questions and customer feedback surveys, along with the review of people, processes and technology, we can immediately assess performance and opportunity at every level in the call center and make actionable recommendations that will directly impact profitability.” “Unlike traditional IVR or email/Web surveys, dynamic and context-based customer experience feedback via the Amae CI Suite phone channel has a measurably positive impact on customers and on contact center culture. We are very please to work with The Call Center School in delivering the most advanced call center evaluation process available”, said Vance Christensen, CEO and founder of Amae Software. The Advanced Call Center Check-Up offers contact centers complete insight regarding opportunity to improve the quality of customer experiences and call center processes while lowering costs. This consulting service is attractively priced and immediately available. For more information, please directly contact The Call Center School or Amae Software. About Amae Software Founded in 2001, Amae Software markets and sells the most advanced system available for improving business. The Amae CI Suite™ delivers customer-driven information, in real-time, based on corporate objectives. With proven customer participation of over 85%, the Amae CI Suite significantly and measurably improves contact center productivity, sales and marketing research, and customer satisfaction and loyalty. The Amae CI Suite has created measurable return for many companies including CapitalOne, Tickets.com, CRMXchange, TiVo, Petro Heating Oil, Star Gas, and others. Headquartered in Mountain View, California, Amae Software is a privately held company. For more information, please visit www.amaesoftware.com or call (650) 965-0820. About The Call Center School A Tennessee based company, The Call Center School provides a wide range of education and training services for call center professionals, including classes for frontline staff, supervisors and managers, and technical specialists in the center. Training programs can be delivered via classroom training, web seminars, or via self-paced, e-learning programs. The Call Center School specializes in customizing educational programs to fit the specific needs of any organization and also provides a wide range of consulting services. For more information, visit www.thecallcenterschool.com or call (615) 812-8400. |