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Envision Announces (Quite Good) ResultsEnvision Telephony is announcing its Q2 results today. By DAVID SIMS TMCnet CRM Alert Columnist Seattle-based Envision Telephony, Inc. today announced a 44 percent increase in second quarter revenue for 2005 over the same period in the prior year. Revenues for the first half of 2005 exceeded 2004 by 49 percent. Total revenue for the last twelve months increased more than 40 percent over the preceding twelve months. Envision is a privately held contact center recording, coaching, workforce optimization and business intelligence software vendor. During the second quarter of 2005, the company added twelve new customers in industries including retail, outsourcing, utilities and telecommunications. Envision also secured major expansion orders from one of its signature branded customers in the financial industry as well as a large software company. Envision was one of nine companies recognized by Washington CEO magazine as Washington’s best companies to work for. This past May, according to blogger Tom Keating, Envision's Performance Suite was chosen by Circles, a loyalty management provider for all of its contact centers. Circles officials said they would use the Envision product to improve performance and mine transaction data to better understand customer needs, using the suite's full-time recording, business intelligence, agent evaluation and eLearning tools. When asked why Circles chose Envision, Andrew Beaudoin, quality assurance director said a search settled on Envision "because of its blend of intuitive features, ease of use and simplified systems integration.” Circles hopes to use the products to capture "critical information from customer interactions and deliver it in real-time to internal enterprise managers who can take immediate strategic or tactical action to improve the customer experience," according to Circles officials. The idea is that from the intelligence gathered, managers can begin to understand and measure business issues that influence agent performance, transaction management, the customer experience and ultimately the top and bottom line. ----- David Sims is contributing editor for TMCnet. For more articles by David Sims, please visit: http://www.tmcnet.com/tmcnet/columnists/columnist.aspx?id=100005&nm=David%20 Sims |