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UniPress Software Hosts 4th Annual International Distributor Conference for Worldwide Distributors of FootPrints Web-based Service Desk SolutionsEDISON, N.J. --(Business Wire)-- July 12, 2005 -- Growing Number of Distributors Representing Key Markets in Europe, Asia and Latin America Highlight the Global Reach of the FootPrints Product Line UniPress(R) Software, Inc., a leading mid-market provider of web-based service desk automation software, today announced the 4th Annual FootPrints(R) International Distributor Conference. Starting today at the company's Edison, NJ headquarters, this event unites the worldwide FootPrints product line distributors representing key markets in Europe, Asia, and Latin America. With more than 2,000 customers worldwide, this interactive forum highlights the growth of the FootPrints product line across international markets. The distributors are part of the company's global strategy to address the worldwide demand for the FootPrints 100% web-based service desk software that is widely used to help organizations streamline and automate their help desk and customer support operations. This week-long event allows UniPress and its international distributors to discuss market trends and to understand the expanding role FootPrints plays within organizations located in countries throughout the world. It provides a forum for UniPress to showcase the latest developments of the FootPrints product line and preview the upcoming FootPrints 7.0 scheduled for release this summer. Some of the distributors participating are from the UK, Ireland, Germany, Australia, South Africa, Japan, China, Mexico, and Brazil. "As a growing company, each year we look forward to hosting this event because it gives us an opportunity to spend time with our distributor partners from around the world and learn about the local service and support needs of their respective countries," explained Mark Krieger, President of UniPress Software. "We are continuing to see strong growth for FootPrints outside of the US market. As organizations strive to automate and centralize their internal and external support activities, they are embracing FootPrints because it is flexible, affordable, and adaptable to their changing business needs." "We continue to see strong growth in FootPrints solution sales and look forward to sharing our insights about FootPrints adoption in the UK market at the conference," explained John Ryan, Sales and Marketing Director for UniPress Software Limited, the company's independent distributor in the United Kingdom. "FootPrints is an extremely flexible service desk that can be easily customized to accommodate the needs of our diverse customer base. We are especially looking forward to seeing a preview of FootPrints 7.0 at the conference." FootPrints 7.0 Preview In advance of the upcoming launch of FootPrints 7.0 scheduled for Summer 2005, UniPress will use part of the distributor conference to showcase the new features and functionality of FootPrints solutions, along with additional new solutions that are part of the release. FootPrints offers a comprehensive, 100% web-based platform to centrally manage all types of help desk and customer service requests received from multiple channels, including phone, email, wireless devices, chat, and the web. FootPrints is fast-to-implement, in just days, without any programming, consulting, or complex administration. FootPrints' capabilities include centralized problem and incident management, workflow and business rule automation, self-service online, knowledge management, two-way email management, service level management, and comprehensive reporting. FootPrints' signature ease-of-use, fast customization that does not require any programming, and multiple project capabilities allow organizations to optimize service and support operations, as well as other business-critical processes. FootPrints technology is available in several versions, including FootPrints, FootPrints for eService, the FootPrints Hosting Service, and FootPrints for Exchange. In addition to FootPrints solutions, numerous add-ons and integrations are available for IT asset management, dynamic links to LDAP and SQL-based corporate directories, web-based remote control and chat, telephony, sales automation, and more. The 4th Annual FootPrints International Distributor Conference starts today and will end on Thursday, July 14. About UniPress Software, Inc. Headquartered in Edison, New Jersey, UniPress Software, Inc. is a developer of web-based service desk automation software serving the mid-market, as well as large and small organizations. The company's FootPrints(R) product line, launched in 1996, provides a comprehensive range of capabilities to significantly improve help desk and customer support operations, and is used worldwide by over 2,000 corporate organizations, government offices, and educational institutions, including Prudential Financial(R), BHP Billiton(R) Petroleum, IBM(R), Kampgrounds of America, Hunter Fan Company(R), the IRS, and the University of Pennsylvania. For more information, contact UniPress at 1-800-222-0550, or via the web at http://www.unipress.com. UniPress(R) Software and FootPrints(R) are Registered Trademarks of UniPress Software, Inc. |
