[July 05, 2005]

Retail Store Systems Inc. Achieves Premier Certification from Cisco Systems Inc.

CUMBERLAND, R.I. --(Business Wire)-- July 5, 2005 -- Retail Store Systems announced today it has achieved Premier Certification from Cisco Systems(R). The Cisco(R) Channel Partner program provides Retail Store Systems with the resource framework to develop an expertise to sell, plan, design, implement and operate Cisco networking solutions. To earn Premier Certification, Retail Store Systems had to meet or surpass the stringent personnel, training, customer satisfaction, specialization, and post-sales support requirements set forth by Cisco.

"We are committed to creating the tools, training and programs that help drive channel partner profitability through improved productivity and return-on-invested capital," said Surinder Brar, senior director, Worldwide Channels for Cisco. "With specializations in routing and switching, Retail Store Systems has secured the training, skills and knowledge to play a pivotal role in accelerating the adoption of Cisco technology solutions."

"We are very excited about our partnership with Cisco," said Michael Hess, vice president, marketing and sales, Retail Store Systems. "We see this as a significant milestone in our commitment to delivering world-class technology solutions to our customers."

The program delivers state-of-the-art technical and sales training so that certified partners can increase their ability to deliver services related to the latest Cisco technologies for maximized productivity. Cisco Premier Certified partners are recognized and rewarded for employing some of the industry's best-trained network technicians who can demonstrate their expertise in planning, designing, implementing and supporting Cisco network solutions. These teams of network technicians are audited annually to ensure that they consistently deliver industry-leading support and maintain the rigorous Cisco standards for network expertise and support capabilities.

As a Cisco Premier Certified Partner, Retail Store Systems enjoys several benefits, most notably, access to the latest Cisco customer satisfaction tool, Partner Access onLine (PAL). The new PAL tool is based on the same technology that Cisco uses to monitor and improve its own customer satisfaction. Other benefits include increased access to the Cisco technical support teams as well as access to password-protected Web sites with real-time product and training information.

Cisco Premier Certified partners provide 8x5 technical services to their clients with a 24-hour response time for problem resolution and 24-hour on-site response capabilities. These rigorous support requirements highlight Retail Store Systems' commitment to supporting its strategic business network and sustainable business models.

About Retail Store Systems Inc.

Retail Store Systems Inc. provides comprehensive retail solutions for the enterprise, the store, mobile computing, e-business, networking and communications. With a large installed customer base throughout North America, Latin America, Asia and Europe, Retail Store Systems has the experience and skill to develop, manage, implement, and support retailers around the globe. Whether it is leveraging an existing system or a plan to integrate new technologies, Retail Store Systems offers turnkey services from project inception through the final installation.

Copyright (C) 2003 Cisco Systems Inc. All rights reserved. Cisco, Cisco Systems, and the Cisco Systems logo are registered trademarks or trademarks of Cisco Systems Inc. and/or its affiliates in the United States and certain other countries. All other trademarks mentioned in this document or Web site are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0305R)

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