[January 24, 2005] ICG Communications and Telrex Announce VoIP Call Recording for VoicePipe Tweet ENGLEWOOD, Colo., Jan. 24 /PRNewswire/ -- ICG Communications, a leading facilities-based integrated VoIP and data communications provider, is pleased to announce a partnership with Telrex, the leading, packet-based, VoIP call recording and monitoring solution for IP and IP-enabled telephone systems and hosted IP PBX/IP Centrex services. ICG's VoicePipe, a cost effective and reliable VoIP PBX hosted service, now offers customers an advanced, packet-based call recording and monitoring solution. The integration of VoicePipe with Telrex's CallRex provides businesses with a full featured, reliable, and affordable IP enabled solution to record and monitor telephone conversations in order to improve customer service, better train call center employees, and meet legal or contractual obligations. By integrating CallRex's 'packet sniffing' technology with VoicePipe, calls can be recorded and monitored on an ad-hoc basis or via automatic triggers and can be flagged with additional information. Specific recordings can then be located via multiple search criteria such as date/time, user name, inbound number, caller ID, recording group, or flagged name or value. Multiple playback options allow users to listen to recorded calls through the phone or through computer speakers. Recorded calls can be viewed by day, week, month, or custom date range. Managers can assign monitoring, recording, and playback rights on a per-user basis and can also track calls from multiple remote locations through one interface. Users of the joint integration can now provide excellent customer service by having a complete understanding of their customer interactions. "ICG is pleased to partner with Telrex to deliver call monitoring and recording capabilities to VoicePipe customers because it provides significant added value at an affordable price," commented John Real, ICG's Product Marketing Manager. "VoicePipe customers with sophisticated monitoring requirements now have a scalable solution that meets their growing needs." "CallRex provides real value to VoicePipe customers that have traditionally found call recording solutions too expensive," said Robert Kapela, product manager of CallRex. "Because CallRex is entirely software based, it is 50-60 percent less expensive than legacy-based solutions that require expensive third-party telephony hardware." About Telrex Telrex, is the leading developer of packet-based, VoIP call recording and monitoring software products for small and medium businesses that have IP or IP enabled telephone systems. CallRex supports all the major IP and IP enabled telephone systems. For more information, please call 425-827-6156 or visit http://www.telrex.com/callrex.htm. About ICG ICG Communications, Inc. is a premiere business communications company that specializes in converged voice and data services. ICG has a regional footprint and extensive metropolitan fiber. ICG products and services include, voice and Internet Protocol (IP) solutions including VoicePipe(TM) and iConverge(TM), voice services, dedicated Internet access (DIA), and private line transport services. ICG provides corporate customers and other carriers with flexible and reliable solutions. For more information about ICG Communications, visit the company's Web site at http://www.icgcomm.com/. For further information, please contact John Real of ICG Communications, +1-303-414-5267. ICG Communications CONTACT: John Real of ICG Communications, +1-303-414-5267 Web site: http://www.telrex.com/callrex.htm Web site: http://www.icgcomm.com/ [ Back To TMCnet.com's Homepage ]