[January 12, 2005]

Frost & Sullivan Recognizes InterCall with Audio Conferencing Service of the Year Award

SCOTTSDALE, Ariz. --(Business Wire)-- Jan. 12, 2005 -- Frost & Sullivan will present InterCall with the 2005 Audio Conferencing Service of the Year Award at tonight's Excellence in Information & Communications Technologies Awards Banquet.

Frost & Sullivan presents this Award to a company that has efficiently allocated resources to improve market share, without affecting other performance factors. InterCall receives the Award for its numerous achievements including continued growth in market share, revenues, and profitability, as well as innovation in the market.

In an intensely competitive market with decreasing margins, InterCall has improved its market share by more than one percent from last year. In 2004, InterCall continued to be a leader within the industry by leading all Tier 1 Conferencing Service Providers that are not Interexchange Carriers (IXCs). Its double-digit revenue growth rate has been achieved on the strength of its high quality products and partnerships within the conferencing industry.

"InterCall has accomplished its growth objective by meeting customers' needs whether in reservationless audio conferencing, web conferencing, or by helping a client host an event," notes Frost & Sullivan research analyst James Regan. "It has retained its hold on the market with some smart innovation and partnership development strategies."

InterCall can currently meet the needs of its clients in all areas of conferencing including audio, video, web, and streaming, and, from a service provider standpoint, has recognized the need to enter into a more collaborative marketplace to meet the remaining needs of the consumers. The company has developed integrated products with leading players in the web conferencing industry to satisfy remaining market needs.

"InterCall continues to build its product line and customer list through acquisition, partnerships, and its internal development," says Regan. "It is preparing for the future in the new conferencing and collaborative market by enhancing its current partnerships and better integrating its products with Internet protocol (IP)."

Held in Scottsdale, Frost & Sullivan's 2005 Excellence in Information & Communications Technologies Awards Banquet honors world-class companies for outstanding performance and achievements in the information & communications technologies markets. An annual event, the banquet recognizes the quality and merit of distinguished individuals and companies.

About InterCall

InterCall was founded in 1991 as a subsidiary of ITC Holding Company, a 105-year-old telecommunications firm that has launched, funded and operated dozens of successful communications and Internet-related businesses. In May of 2003, InterCall was acquired by West Corporation, one of the nation's premier providers of customer contact solutions, specializing in customized inbound, outbound, interactive, Internet, collections and conferencing services. Today, InterCall is the largest service provider in the world specializing in conference communications.

The company serves more than 200,000 individual conference leaders in more than 30,000 organizations. In addition to a strong presence in the United States, including 25+ domestic sales offices, InterCall's reach extends to several sales offices and operations facilities around the world. Since its launch, InterCall has been growing at a rate exceeding that of the industry.

InterCall's services include audio, event, web and video conferencing solutions. Along with a team of over 200 Meeting Consultants, InterCall employs more than 800 operators, customer service representatives, call supervisors, accounting, marketing, IS and IT professionals.

For more information, please visit www.intercall.com.

About Frost & Sullivan

Frost & Sullivan, a global growth consulting company founded in 1961, partners with clients to create value through innovative growth strategies. The foundation of this partnership approach is our Growth Partnership Services platform, whereby we provide industry research, marketing strategies, consulting, and training to our clients to help grow their business. A key benefit that Frost & Sullivan brings to its clients is a global perspective on a broad range of industries, markets, technologies, econometrics, and demographics. With a client list that includes Global 1000 companies, emerging companies, as well as the investment community, Frost & Sullivan has evolved into one of the premier growth consulting companies in the world. For more information, visit www.frost.com.

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