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Aspect Communications CEO Gary Barnett to Give Keynote Address on 'Voice Over IP and the Future of Customer Care' at Internet Telephony Conference
[February 21, 2005]

Aspect Communications CEO Gary Barnett to Give Keynote Address on 'Voice Over IP and the Future of Customer Care' at Internet Telephony Conference

SAN JOSE, Calif., Feb. 21 /PRNewswire-FirstCall/ -- Aspect Communications Corporation , a leading provider of enterprise customer contact solutions, announced today that at this week's Internet Telephony Conference & Expo in Miami, Fla., President and CEO Gary Barnett will speak about the implications of workforce globalization, rising customer expectations, technology convergence and the rapid pace of technological change as voice over Internet protocol (VoIP) grows in popularity as the communications channel of choice for contact centers. He will deliver a keynote address, "VoIP and the Future of Customer Care," on Thursday at 9:30 a.m. EST at the Hyatt Regency, 400 South East Second Ave.
Hollie Moran, Aspect product marketing manager, will also address conference attendees during a breakout session tomorrow from 12 to 12:45 p.m. EST. Her presentation "The Evolving Contact Center" will address how to keep costs in check by leveraging existing investments while adopting the advanced capabilities offered by VoIP that will extend the contact center to all parts of the enterprise.
Specific details on Aspect's speaking engagements are as follows:

Who: Gary Barnett, President and Chief Executive Officer, Aspect


What: "VoIP and the Future of Customer Care"

When: Thursday, Feb. 24, 9:30 a.m. EST

Where: Hyatt Regency, 400 South East Second Ave.


Who: Hollie Moran, Product Marketing Manager, Aspect

What: "The Evolution of the Contact Center"

When: Tuesday, Feb. 22, 12 p.m. EST

Where: Hyatt Regency, 400 South East Second Ave.


Internet Telephony Conference & Expo (http://www.itexpo.com/) is a tradeshow produced by Technology Marketing Corporation that offers a comprehensive education for selecting and deploying VoIP solutions. IP telephony voice and data products offer businesses and telecommunications service providers a lower-cost, more feature-rich alternative to traditional telecom services.
About Aspect Communications
Aspect Communications Corporation is a leading provider of contact center solutions and services that enable businesses to manage and optimize customer communications. Aspect's global customer base includes more than two-thirds of the Fortune 50 and leading corporations in a range of industries, including transportation, financial services, insurance, telecommunications, retail and outsourcing, as well as large government agencies. The company's leadership is based on two decades of expertise. Aspect is headquartered in San Jose, Calif., with offices in countries around the world.
NOTE: Aspect, the Aspect logo and the phrases and marks relating to other Aspect products and services discussed in this press release constitute one or both of the following: (1) registered trademarks and/or service marks of Aspect Communications Corporation in the United States and/or other countries or (2) intellectual property subject to protection under common law principles. All other names and marks mentioned in this document are properties of their respective owners.
Aspect Communications Corporation


CONTACT: media, Jennifer Stroud, +1-615-221-6842, orjennifer.stroud@aspect.com, or investors, Carrie Kovac, +1-408-325-2437, orcarrie.kovac@aspect.com, both of Aspect Communications


Web site: http://www.itexpo.com/
Web site: http://www.aspect.com/

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