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Siebel Systems Delivers New Self-Service and eBilling Solutions for Credit Card and Telco CompaniesBARCELONA, Spain --(Business Wire)-- April 19, 2005 -- Leading Global Organizations Leverage Siebel to Improve Customer Relationships and Profitability Siebel Systems, Inc. (NASDAQ:SEBL), the leading provider of customer-facing solutions, today announced at Siebel User Week, 2005, Barcelona, its newest solutions for customer-self service and e-billing. Siebel Self-Service for Cards and Siebel Self-Service for Communications are industry-specific, packaged offerings that enable service providers to manage every aspect of their service relationships online and provide a superior customer experience while dramatically reducing operational costs. They deliver the most comprehensive functionality available to deliver higher customer adoption, faster time to market and higher ROI than competing packaged and internally developed solutions. "Now more than ever, companies need to build business around their customers' specific needs if they are to pull ahead and stay ahead of the competition," said Chris Gardner Vice President, Self-Service Marketing, Siebel Systems. "Our industry-specific self-service and e-billing solutions help organizations achieve significant business results by improving the quality of customer service while reducing the cost of doing business. These new products exemplify our commitment to helping companies achieve outstanding customer-driven business results." Siebel Self-Service and eBilling solutions enable organizations to empower their business and consumer customers to manage all their billing and account-related activities online. As a result, companies are able to improve the quality of customer care, reduce support costs and deepen customer relationships. These Siebel offerings are highly scalable and consistently gain an adoption rate and return-on-investment three-to-five times higher than competing custom-built and packaged solutions. They leverage comprehensive e-billing and payment capabilities at their foundation -- because 60 to 90 percent of all customer service inquiries are billing and payment related. The solutions also include online account management, service management, and application integration technologies to create a convenient online starting point for all customer service activities, such as managing accounts, researching offerings, reviewing bills and statements, initiating and tracking payments, and resolving service issues. Organizations that deploy Siebel Self-Service and eBilling applications benefit across multiple areas including call center deflection, reduced mailing and postage costs, streamlined payment processing, accelerated receivables, enhanced marketing effectiveness and improved customer retention. Siebel Self-Service for Cards Siebel Self-Service for Cards enables card issuers to offer a complete and compelling online self-service experience for consumer and commercial cardholders. The solution includes comprehensive online self-service, e-billing, spending analysis, and case management capabilities, including electronic statement delivery and paper suppression; multiple years of statement archiving; recurring, scheduled, and one-time e-payments; instant enrollment and immediate online access to account information; secure messaging for customer communications; natural language search for both transactional and informational queries; personalized alerts for security and fraud prevention; and comprehensive user reports and analytics. Metris Companies Inc., one of the largest bank credit card issuers in the United States, recently deployed Siebel eBilling and Self-Service for Cards to support its consumer card business. The application, which is being managed and hosted by Siebel Systems, provides significant new online self-service features for customers that improve service levels while also dramatically reducing expenses for customer care, billing, and payment-related operations. "We selected this solution because it embodies Siebel's strong customer self-service vision and delivers the industry-specific functionality we need today," said Matt Melius, President of Direct Merchants Bank and Executive Vice President of Metris Companies. "We believe that Siebel Systems' comprehensive customer care solutions, which integrate CRM, business intelligence, e-billing, and self-service, can help us deliver a superior customer experience." Siebel Self-Service for Communications Siebel Self-Service for Communications empowers telecommunications service providers to offer customers valuable and convenient online access to their communications bills and account data, enabling them to easily manage every aspect of their service relationship online from a single convenient interface. The solution also enables end customers to activate and manage subscriptions and report and resolve problems online. Business customers are able to complete these activities for individual employees, as well as company departments and divisions across the enterprise. The suite includes modules for e-billing and payment, self-care, e-billing reporting and analytics, and online rate plan advice. Siebel also provides Self-Service and eBilling solutions for banking, financial services, government, healthcare, manufacturing/distribution and utilities. About Siebel Systems Siebel Systems is the world's leading provider of customer-facing solutions that deliver demonstrable business results and long-term competitive advantage. Siebel's multichannel offerings allow organizations to intelligently manage and coordinate all customer interactions across the Web, contact center, field sales/service force, branch/retail network, and indirect and partner distribution channels. Siebel solutions draw upon the company's best-in-class capabilities in customer relationship management (CRM), business intelligence, and customer data integration and can be deployed as licensed software or as a hosted service. Siebel solutions are tailored to the unique needs of 23 industries and incorporate industry-specific business processes, best practices, and business insight. They are the product of more than $2 billion in R&D investments and reflect over 11 years of experience with more than 4,000 organizations. Together with its extensive global network of alliance partners, Siebel provides the people, process, and technology expertise critical in driving business value from the deployment of customer-facing solutions. Over 3 million users worldwide in organizations of all sizes depend on Siebel solutions to deliver dramatic improvements in how they identify, acquire, retain, and serve customers. For more information, visit www.siebel.com. For more information on Siebel Systems solutions and services, please visit our Web site: CRM -- http://www.siebel.com/crm; OnDemand Solutions -- http://www.crmondemand.com; Industry CRM -- http://www.siebel.com/industry-crm; Call Center & Service -- http://www.siebel.com/call-center; Sales Force Automation -- http://www.siebel.com/sales-force-automation; Marketing Automation -- http://www.siebel.com/marketing-automation; Business Intelligence -- http://www.siebel.com/business-intelligence; Integration Solutions -- http://www.siebel.com/integration-solutions; CRM Services -- http://www.siebel.com/crm-services. Except for the historical information contained herein, this press release contains forward-looking statements that involve risk or uncertainties. Future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with customer relations, such as the availability of Siebel Systems' products and services, customer implementation of products and services, relationships with customers, third-party vendors and systems integrators, concentration of revenues in a relatively small number of customers, existence of errors or defects in products, ability to successfully manage growth, significant current and expected additional competition and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems' Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and its other filings with the Securities and Exchange Commission, which are available at www.sec.gov. Siebel Systems assumes no obligation to update the information in this press release. |
