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IBM and Siebel Systems Target the $24 Billion Social Services and Social Security MarketBARCELONA, Spain --(Business Wire)-- April 19, 2005 -- IBM Selects Siebel Public Sector as Key Component of Its Integrated Case Management Solution IBM and Siebel Systems, Inc. (NASDAQ:SEBL) today announced the two companies have agreed to jointly deliver case management solutions to the $24 billion social services and social security market. The two companies have been collaborating for more than five years in the public sector, with joint customers including Department for Work and Pensions in the United Kingdom, which is enabling 50,000 department employees to more effectively manage social services caseloads, and the Centre for Work and Income (Centrum voor Werk en Inkomen) in The Netherlands, which recently selected IBM and Siebel Systems to streamline case management across its 4,000 agents. The agreement was formally announced at this week's Siebel User Week in Barcelona, Spain. Under the terms of the strategic agreement, Siebel Systems and IBM will sell and market Siebel Public Sector software as a component of IBM's Integrated Case Management solution. The two companies will also collaborate on key product development initiatives to better meet evolving industry requirements. This agreement represents a significant expansion of the strategic alliance between Siebel Systems and IBM, targeting one of the largest vertical markets for both companies. An aging global workforce, increasing citizen expectations, and diminishing public budgets are driving modernization at social services and social security agencies worldwide. Creating programs that reduce costs and allow government employees to focus on service delivery rather than on administration and paperwork has become an essential feature of good government. With the Siebel Systems and IBM Integrated Case Management solution, agencies can utilize an end-to-end case and claim management offering to track and manage clients through the lifetime of interactions with the agency, a relationship management system to build and sustain client satisfaction, and advanced administrative tools so new legislation and policy decisions can be implemented faster and with less risk. "Extending our alliance with Siebel Systems will help bring market-leading CRM capabilities to the social services and social security market. By providing social services organizations with a more complete and more accurate picture of the families and individuals they serve, IBM's Integrated Case Management Solution and Siebel Systems will allow organizations to deliver critical services more effectively, more efficiently, and more responsively," said Chris Gibbon, IBM's Global Social Services and Social Security Executive. Siebel Enterprise Case Management offers government employees a single point of access to all case information across enterprise systems, allowing consistent service and management of cases, timely routing of cases to appropriate case workers, accurate record-keeping and case histories, and proper screening of applicants. Siebel Call Center and Siebel Service enable citizen-facing government employees to provide superior service and support across all communications channels, including telephone, email, face-to-face, and the Web. Finally, Siebel Marketing enables government departments and agencies to accurately assess and measure the success of marketing campaigns, while automating outreach campaigns. As the market leader in customer-facing solutions, Siebel Systems enables government departments and agencies to deliver the same level of service as private organizations. "Siebel Systems and IBM share a common vision for solving the daunting challenges facing social services agencies -- for example, the rising demand of citizens for the same level of service and support provided by the private sector," said James Dunham, Vice President and General Manager, Siebel Public Sector. "With this alliance, we are combining IBM's subject matter expertise with Siebel Systems' market leadership in citizen-facing systems to enable social services agencies to deliver the outcomes that governments, legislators, and citizens expect." This global alliance builds on the extensive joint technical integration efforts of Siebel Systems and IBM over the past several years. Siebel business applications are optimized on IBM eServers(1) running AIX5L(1), IBM WebSphere(1) Internet infrastructure software, and IBM DB2(1) Universal Database. In addition, IBM's WebSphere MQ and WebSphere Application Server provide the middleware tools to seamlessly integrate Siebel applications with back-end systems, data stores, and Web sites. About IBM Solutions for Social Services and Social Security IBM is one of the largest providers of solutions to social services and social security organizations around the world. The IBM Global Social Segment is a dedicated team of subject matter experts, solution developers and industry consultants that are focused on the social services and social security industry. IBM has invested in a portfolio of industry solutions and thought leadership to help organizations take advantage of global best practices in social programs. The alliance with Siebel Systems in the IBM Global Social Segment represents an expansion of IBM's existing Integrated Case Management solution, complementing IBM's existing portfolio of alliances. To obtain additional information on the IBM Global Social Segment, IBM Integrated Case Management solution, or any of IBM's other services, view the IBM web site at www.ibm.com/government/socialsegment. About IBM With 80 years of leadership in helping businesses innovate, IBM is the world's largest information technology company. IBM is a leading provider of e-business solutions and is dedicated to helping companies, Business Partners and developers leverage the potential of e-business on demand across a wide range of businesses and industries. The company offers a host of cross-industry and industry-specific solutions designed to meet the needs of companies of all sizes. For more information on IBM, please visit www.ibm.com. About Siebel Public Sector Siebel Public Sector allows governments to solve their most pressing problems -- whether fostering cross-agency coordination, streamlining case management, delivering better constituent service, increasing operational efficiency, reducing costs, or improving employee effectiveness. Siebel Systems pioneered the industry-specific application model and today delivers 23 industry applications and more than 100 industry-specific solution sets, including Siebel Public Sector. For more information about Siebel Public Sector, please visit www.siebel.com/crm/public-sector. About Siebel Systems Siebel Systems is the world's leading provider of customer-facing solutions that deliver demonstrable business results and long-term competitive advantage. Siebel's multichannel offerings allow organizations to intelligently manage and coordinate all customer interactions across the Web, contact center, field sales/service force, branch/retail network, and indirect and partner distribution channels. Siebel solutions draw upon the company's best-in-class capabilities in customer relationship management (CRM), business intelligence, and customer data integration and can be deployed as licensed software or as a hosted service. Siebel solutions are tailored to the unique needs of 23 industries and incorporate industry-specific business processes, best practices, and business insight. They are the product of more than $2 billion in R&D investments and reflect over 11 years of experience with more than 4,000 organizations. Together with its extensive global network of alliance partners, Siebel provides the people, process, and technology expertise critical in driving business value from the deployment of customer-facing solutions. Over 3 million users worldwide in organizations of all sizes depend on Siebel solutions to deliver dramatic improvements in how they identify, acquire, retain, and serve customers. For more information, visit www.siebel.com. For more information on Siebel Systems solutions and services, please visit our Web site: CRM -- http://www.siebel.com/crm; On Demand Solutions -- http://www.crmondemand.com; Industry CRM -- http://www.siebel.com/industry-crm; Call Center and Service -- http://www.siebel.com/call-center; Sales Force Automation -- http://www.siebel.com/sales-force-automation; Marketing Automation -- http://www.siebel.com/marketing-automation; Business Intelligence -- http://www.siebel.com/business-intelligence; Integration Solutions -- http://www.siebel.com/integration-solutions; CRM Services -- http://www.siebel.com/crm-services. Except for the historical information contained herein, this press release contains forward-looking statements that involve risk or uncertainties. Future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with customer relations, such as the availability of Siebel Systems' products and services, customer implementation of products and services, relationships with customers, third-party vendors and systems integrators, concentration of revenues in a relatively small number of customers, existence of errors or defects in products, ability to successfully manage growth, significant current and expected additional competition and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems' Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and its other filings with the Securities and Exchange Commission, which are available at www.sec.gov. Siebel Systems assumes no obligation to update the information in this press release. Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only. (1) Denotes a trademark or registered trademark of the International Business Machines Corporation. |
