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Siebel Systems Surpasses 3 Million Live Users Worldwide -- More than All Other CRM Providers Combined; Best-in-Class Customer-Facing Solutions Meet Unique Requirements for Organizations of All Types and SizesBARCELONA, Spain --(Business Wire)-- April 18, 2005 -- Siebel Systems, Inc. (Nasdaq:SEBL), the leading provider of customer-facing solutions, today announced at Siebel User Week 2005, Barcelona, that its customer base has grown to more than 3 million users worldwide -- more than all other CRM vendors combined -- and that the company's industry-leading Siebel 7.x CRM solution suite is powering the industry's largest enterprise-wide CRM deployments. This milestone illustrates Siebel Systems' unrivaled leadership in the CRM market. More than 4,000 of the world's largest and most respected organizations across multiple industries are benefiting from the breadth and depth of Siebel Systems' 11-plus years of industry experience in developing customer-facing solutions that produce outstanding business results. "No other vendor can match Siebel's CRM experience, commitment to customer success, industry-specific expertise, technology architecture, and flexible deployment options," said David Schmaier, Executive Vice President, Siebel Systems. "From our inception, we helped create and subsequently pioneered the CRM market. Since then we have expanded our focus to broader customer-facing solutions and are continuing our commitment to help organizations dramatically improve their customer relationships and effectiveness. We will continue to put our customers first and ensure they achieve their desired business results." Customers Worldwide Standardizing on Siebel Solutions Siebel offerings lead the market because they unleash the potential of every person in an organization to serve customers better and deliver greater value to the bottom line. The world's leading organizations across a broad range of industries are reporting increases in revenue, customer satisfaction, and efficiency as a result of using Siebel solutions. Many Siebel Systems customers have enterprise-wide deployments spanning tens of thousands of users, including Allianz Life Insurance Company Ltd., BT, Deutsche Telekom AG, Dresdner Bank AG, HP, Northwestern Mutual Life Insurance Company, Societe Generale, and Telecom Italia S.p.A., demonstrating the superior scalability and broad applicability of Siebel solutions. BT Retail is using Siebel CRM and Siebel Business Analytics applications to transform its business around the customer. The company has achieved increased revenues, improved customer satisfaction, and reduced operating costs, all while undergoing multichannel transformation in the highly competitive global IT and networking services market. "Siebel Systems is at the heart of our transformation to a more customer-focused organization," said Steve Ackling, Marketing Director, BT Major Business. "The integrated, customer-centric business model we've been able to employ with the help of Siebel Systems has enabled us to more effectively sell to our customers; respond faster and more accurately to service inquiries using the appropriate channel; and use our unified customer knowledge to create and execute closely targeted, multichannel marketing campaigns." BT Retail is also one of the first users of Siebel 7.8, the latest version of Siebel Systems' industry-leading CRM solution, which was announced today. BMW Group, one of Europe's top automakers, uses Siebel Automotive, Siebel Systems' comprehensive CRM solution designed specifically for companies in the automotive industry, to improve customer satisfaction, increase revenue and productivity, and reduce costs. BMW Group customers expect their brand experience to be consistent with their car experience, responsive, and tailored to their individual needs. Siebel Systems has been a valuable partner throughout the relationship and has demonstrated a true commitment to helping BMW provide premium, personalized, highly effective service to these customers. Siebel's Flagship Product Family Raises the Bar for Excellence, Drives Customer Momentum Since its release in November 2001, the company's flagship solution, the Siebel 7 product family, has been adopted by thousands of Siebel customers. The product suite -- which includes the latest version, Siebel 7.8 being announced today -- sets the bar for delivering the most functionally complete and highest-performing suite of CRM applications that meet the requirements of the world's largest and most demanding enterprises. Announced in April 2004, Siebel 7.7 added significant enhancements to the company's industry-specific CRM solution sets with new and improved functionality, best-practice business processes, integration applications, and robust analytics. In addition, the solution further reduced the total cost of ownership (TCO) for Siebel deployments through substantial improvements to the underlying technology and architecture. Siebel 7.7 has been widely adopted by Siebel customers who have praised its unparalleled usability, ease of installation, and faster performance. With the introduction of Siebel 7.8 today, the company continues to deliver the industry's most advanced and comprehensive solutions on the market. Siebel 7.8 includes significant new and enhanced features -- including advanced order management and embedded analytics capabilities -- that enable companies to increase sales and service velocity by enabling more efficient and effective product, pricing, and promotions management across multiple channels. Powerful BI and Analytics Provide Superior Insight and Better Decision-Making In addition to its industry-leading CRM suite, Siebel Systems delivers analytics solutions that help organizations rapidly access, analyze, and disseminate critical data gathered from the ongoing "dialogue" between a company and its customers. Siebel Business Analytics provides deep business and customer insight and empowers all employees -- from the CEO to the front-line worker -- with the right customer information at the right time. The result are smarter, faster, better informed decisions made throughout the organization, leading to improved customer experiences, increased revenue and profitability, and enhanced employee satisfaction and productivity. Siebel Business Analytics applications have experienced rapid customer adoption since their introduction in December 2001. To date, more than 600 major organizations have made strategic commitments to Siebel Business Analytics, including 15 of the 25 largest Fortune 500 U.S. corporations, 4 of the top 5 commercial banks, 7 of the top 9 pharmaceutical firms, and 4 of the top 5 telecommunications providers. Siebel CRM OnDemand Caps Impressive First Year In just one year, Siebel Systems has established itself as a leader in hosted CRM and earned the respect of customers and industry analysts. Siebel CRM OnDemand is delivered over the Web and is accessible from an Internet browser at a fixed price per user per month. Customers can deploy Siebel CRM OnDemand quickly, easily, and affordably, without any upfront IT investments. The solution delivers complete sales force automation, marketing automation, and customer service functionality; built-in customer analytics; virtual call center technology; embedded Customer Relationship Management best practices; and world-class hosting services and support. The recently announced Siebel CRM OnDemand Release 7 provides the first and only hosted contact center solution available as a pre-built option within hosted CRM, enabling both enterprises and SMBs to easily manage multichannel customer communications. Best-in-Class Industry-Specific Solutions and Technology Siebel Systems offers solutions tailored to the needs of 23 specific industries and for small- and medium-sized business, as well as enterprises and the public sector. These industry solutions minimize customization costs, allow organizations to deploy faster, and take advantage of industry specific capabilities to drive higher business value. Today, leading companies around the world use Siebel Industry Solutions, including: -- 25 of the top 25 global pharmaceutical companies -- 20 of the top 25 global banks -- 19 of the top 20 global high technology companies -- 18 of the top 25 global energy companies -- 14 of the world's 20 largest life insurance companies -- 10 of the top 15 automotive companies -- 9 of the top 10 global telecommunications companies -- 9 of the 10 top global consumer goods companies -- 7 of the top 10 global manufacturing companies -- 3 of the top 5 U.S. retailers run Siebel -- 3 of the 4 largest U.S. railroads -- 2 of the 3 largest global cruise companies Only Siebel Provides the Full Range of Flexible Deployment Options Siebel also leads the industry in delivering solutions based on technology that helps ensure effective and affordable operations. The company's services-oriented architecture -- the product of billions of dollars invested in research and development -- provides organizations with support across all channels, platforms, and geographies; and offers proven scalability and availability. Siebel Systems' commitment to open, standards-based solutions allows organizations to leverage their existing IT infrastructure, achieving dramatic cost and time savings with lower overall total cost of ownership. In addition, the company is unique in offering its solutions in a variety of formats -- packaged, on demand, and custom-built -- to provide the industry's most flexible choice of deployment and pricing options. First Industry Framework for Delivering Successful Business Results To ensure its customers achieve their desired business results, Siebel Systems has codified its 11 years of experience working with hundreds of partners and more than 4,000 customers within the Customer Experience Blueprint, a proven six-step framework for organizations to follow in order to achieve concrete business results from their use of Siebel solutions. The Customer Experience Blueprint addresses the key factors that impact customer experience -- people, process, and technology. Siebel Systems and its ecosystem of global alliance partners support the Customer Experience Blueprint, which in turn helps organizations deploy the most effective customer-driven strategies. About Siebel Systems Siebel Systems is the world's leading provider of customer-facing solutions that deliver demonstrable business results and long-term competitive advantage. Siebel's multichannel offerings allow organizations to intelligently manage and coordinate all customer interactions across the Web, contact center, field sales/service force, branch/retail network, and indirect and partner distribution channels. Siebel solutions draw upon the company's best-in-class capabilities in customer relationship management (CRM), business intelligence, and customer data integration and can be deployed as licensed software or as a hosted service. Siebel solutions are tailored to the unique needs of 23 industries and incorporate industry-specific business processes, best practices, and business insight. They are the product of more than $2 billion in R&D investments and reflect over 11 years of experience with more than 4,000 organizations. Together with its extensive global network of alliance partners, Siebel provides the people, process, and technology expertise critical in driving business value from the deployment of customer-facing solutions. Over 3 million users worldwide in organizations of all sizes depend on Siebel solutions to deliver dramatic improvements in how they identify, acquire, retain, and serve customers. For more information, visit www.siebel.com. For more information on Siebel Systems solutions and services, please visit our Web site: CRM -- http://www.siebel.com/crm; OnDemand Solutions -- http://www.crmondemand.com; Industry CRM -- http://www.siebel.com/industry-crm; Call Center & Service -- http://www.siebel.com/call-center; Sales Force Automation -- http://www.siebel.com/sales-force-automation; Marketing Automation -- http://www.siebel.com/marketing-automation; Business Intelligence -- http://www.siebel.com/business-intelligence; Integration Solutions -- http://www.siebel.com/integration-solutions; CRM Services -- http://www.siebel.com/crm-services. Except for the historical information contained herein, this press release contains forward-looking statements that involve risk or uncertainties. Future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with customer relations, such as the availability of Siebel Systems' products and services, customer implementation of products and services, relationships with customers, third-party vendors and systems integrators, concentration of revenues in a relatively small number of customers, existence of errors or defects in products, ability to successfully manage growth, significant current and expected additional competition and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems' Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and its other filings with the Securities and Exchange Commission, which are available at www.sec.gov. Siebel Systems assumes no obligation to update the information in this press release. Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only. |
