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Rabobank Standardizes on Siebel Business Applications Across 30,000 Employees and 9 Million CustomersBARCELONA, Spain --(Business Wire)-- April 18, 2005 -- The Netherlands' Largest Retail Bank Leverages Siebel Systems' On-Premise Software and Hosted CRM Solutions to Grow Revenue Siebel Systems, Inc. (NASDAQ:SEBL), the leading provider of customer-facing solutions, today announced that Rik Op den Brouw, Senior Executive Vice President of Rabobank, will present best practices for delivering a consistent service- and sales-oriented customer experience across multiple communications channels and lines of business at Siebel User Week 2005 in Barcelona, Spain. Rabobank, The Netherlands' largest retail bank, is standardizing on Siebel business applications across 30,000 employees to increase customer loyalty and sales. Rabobank is using Siebel solutions to create a single, integrated view of customer relationships across banking channels, enabling better understanding and servicing of customers, providing increased visibility into the sales pipeline, and facilitating integration of customer information across all enterprise systems. With Siebel CRM, the bank can seamlessly track customer profiles, administer timely follow-up contact, and identify cross-sell and up-sell opportunities for its range of savings accounts, mortgages, insurance, and other services. The unified customer view ensures that each and every customer inquiry receives a rapid, detailed, and accurate response. Siebel business applications also enable Rabobank executives to effectively manage the sales pipeline, understand and track business performance against key metrics, and measure sales conversion and close rates. The Siebel implementation will consolidate customer information across the front and back office -- creating a single view of customers beyond the point of customer interaction, throughout the entire enterprise -- thus ensuring Rabobank can fulfill its mission to provide excellent customer value by offering financial services that meet customers' needs and build long-term relationships. "Siebel Systems is a long-term strategic partner, dating back to 2002 when our pilot implementation of Siebel Finance to 1,000 users delivered 45 percent growth in new business sales over four to six months," said Mr. Op den Brouw. "Because of the success of this pilot, we extended our relationship with Siebel Systems and today continue to look for news ways of creating loyal, profitable, and happy customers." In his keynote address, Mr. Op den Brouw will outline the initial challenges Rabobank faced, including disconnected customer communications channels and the changing role of bank branches. He will also discuss the ways in which Rabobank deployed one of the world's largest Siebel CRM rollouts in less than two years as well as the effects of this large-scale project on sales, the organization as a whole, and employees. About Siebel Systems Siebel Systems is the world's leading provider of customer-facing solutions that deliver demonstrable business results and long-term competitive advantage. Siebel's multichannel offerings allow organizations to intelligently manage and coordinate all customer interactions across the Web, contact center, field sales/service force, branch/retail network, and indirect and partner distribution channels. Siebel solutions draw upon the company's best-in-class capabilities in customer relationship management (CRM), business intelligence, and customer data integration and can be deployed as licensed software or as a hosted service. Siebel solutions are tailored to the unique needs of 23 industries and incorporate industry-specific business processes, best practices, and business insight. They are the product of more than $2 billion in R&D investments and reflect over 11 years of experience with more than 4,000 organizations. Together with its extensive global network of alliance partners, Siebel provides the people, process, and technology expertise critical in driving business value from the deployment of customer-facing solutions. Over 3 million users worldwide in organizations of all sizes depend on Siebel solutions to deliver dramatic improvements in how they identify, acquire, retain, and serve customers. For more information, visit www.siebel.com. For more information on Siebel Systems solutions and services, please visit our Web site: CRM -- http://www.siebel.com/crm; OnDemand Solutions -- http://www.crmondemand.com; Industry CRM -- http://www.siebel.com/industry-crm; Call Center & Service -- http://www.siebel.com/call-center; Sales Force Automation -- http://www.siebel.com/sales-force-automation; Marketing Automation -- http://www.siebel.com/marketing-automation; Business Intelligence -- http://www.siebel.com/business-intelligence; Integration Solutions -- http://www.siebel.com/integration-solutions; CRM Services -- http://www.siebel.com/crm-services. Except for the historical information contained herein, this press release contains forward-looking statements that involve risk or uncertainties. Future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with customer relations, such as the availability of Siebel Systems' products and services, customer implementation of products and services, relationships with customers, third-party vendors and systems integrators, concentration of revenues in a relatively small number of customers, existence of errors or defects in products, ability to successfully manage growth, significant current and expected additional competition and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems' Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and its other filings with the Securities and Exchange Commission, which are available at www.sec.gov. Siebel Systems assumes no obligation to update the information in this press release. Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only. |
