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enGenic and Natural Speech Communication (NSC) Partner to Provide Real-Time Word Spotting Solution
MEDIA CONTACT:
Tanya Davis
Director of Marketing
enGenic Corporation
604-639-6391
http://www.engenic.com
pr@engenic.com
Vancouver, BC � April 7, 2005 -- enGenic Corporation, a leading developer of innovative software solutions which enable business, industry and government to automate their telecommunications and voice-driven applications, and Natural Speech Communication (NSC), a state-of-the-art provider of speech recognition technology for telephony systems and multi-user services, today announced their strategic partnership to provide a complete solution for real-time call monitoring.
enGenic�s software, BOSS Word Verify, when combined with NSC�s Hardware-Based Automatic Speech Recognition product and Ai-Logix�s WordALERT Developers Platform, provides a complete package for automating call monitoring. This solution enables the tracking and flagging of user-defined keywords in real-time, as well as offline with post-processing, for automated operator supervision and continuous monitoring of calls. The resulting solution is unique in the call monitoring market for this ability.
After the NSC board spots the specified words, BOSS Word Verify displays the visual cues within the voice recordings to highlight spotted content as well as provide confidence percentages ready for further review or archiving as required. Additionally, BOSS Word Verify provides search logic and filtering tools to further manage the voice files with reports to track the actions taken as a result of the flagged calls.
�We are pleased to have such a strong partner in the call monitoring market,� states Vern Baker, President of enGenic. �NSC's unique, real-time word-spotting hardware, coupled with the innovative BOSS Word Verify software, provide an efficient means to detect keywords spoken for call recording, quality assurance monitoring, and security applications for our joint users.�
About enGenic
Operating since 1994, enGenic Corporation (Vancouver, BC) is a leading provider of communications software and solutions for clients worldwide. enGenic Corporation provides the tools and hardware necessary for individuals and organizations to develop their own voice applications, as well as create custom systems according to client specifications. Additionally, enGenic offers complete business office solutions within their BOSS software (Business Office Solutions Suite). The company�s mission is to develop software with an emphasis on intuitive interfaces, with the resulting technology providing an efficient means to manage complete office telecommunications needs.
Demo software is available at: http://www.engenic.com/downloads.html
For more information, please visit: http://www.engenic.com
About Natural Speech Communication (NSC):
NSC specializes in speech recognition technology for telephony systems and multi-user services. NSC�s solution is based on hardware � PCI boards that are designed around dedicated processors (DSP). NSC�s unique solution allows very high density support at low cost and with low power consumption. The board performs all the recognition operations without the need for CPU resources, eliminating the need for additional computing resources. The company is active in the US, Europe and MEA. NSC is involved in the implementation of speech driven services through business partners - IVR and telephony application providers, system integrators and wireline and cellular networks operators.
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BOSS Word Verify is a trademark of enGenic Corporation
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