| [September 20, 2004] |
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Goodman Manufacturing Company, L.P. Selects ServiceBench for Automated Service Channel
FAIRFAX, Va. --(Business Wire)-- Sept. 20, 2004 -- Warranty Management Solution to Give Distributors More Control Over Claims Process and Help Increase Service and Product Quality
ServiceBench, Inc., the leading provider of Web-based service supply chain management solutions, today announced that the Goodman family of companies, a leading air conditioning and heating manufacturer has selected ServiceBench's Warranty Management Solution to automate its distribution channel. The new Web-enabled system will easily connect Goodman to its approximate 300 distributors and potentially thousands of participating contractors, automating numerous service activities across the channel.
With the ServiceBench system, Goodman distributors and service contractors will be able to easily register and process warranty claims. In addition, with highly intuitive data trending features, Goodman will gain important insight into its service operations to better understand key trends, product performance and related warranty costs. The solution is expected to help Goodman significantly streamline channel operations, increase accuracy, reduce costs and further improve service delivery.
"Goodman is a pioneering leader in the HVAC space and we are pleased to have the opportunity to help them automate their service supply chain," according to Michael Dering, President and Chief Executive Officer of ServiceBench. "The ServiceBench Warranty Management Solution is designed to give companies like Goodman not only improved operations, but improved relationships across the channel."
"At Goodman, we are committed to delivering the highest quality products backed by superior warranties and service - and our alliance with ServiceBench will enable us to take this goal even further," stated Gary Clark, Senior Vice President of Marketing, Goodman Manufacturing Company, L.P. "With the Warranty Management Solution, our trusted channel partners will be able to do their jobs more easily, while Goodman will be able to easily track important service trends - helping us to improve our value in real time."
About ServiceBench
ServiceBench is the leading provider of Web-based service supply chain management solutions. With ServiceBench, manufacturers, distributors, extended warranty providers and service providers streamline processes, save time and money, and increase customer satisfaction. ServiceBench solutions work together to fully automate the complete range of service activities including warranty management, customer service, field service and parts management. Additional information is available online at www.servicebench.com.
About Goodman Manufacturing Company, L.P.
The Houston-based Goodman family of companies is the second-largest unit manufacturer of residential and light commercial heating and air conditioning products in the United States, and the world's largest privately held heating and air conditioning manufacturer.
Branded products manufactured and marketed by the Goodman family of companies include Goodman(R), Amana(R), GmC(R), Janitrol(R) and QuietFlex(R). The products are manufactured at plants in Texas and Tennessee and are sold through 700 company-owned or independent distributor locations across North America. For more information about Goodman, visit www.goodmanmfg.com.
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