| [October 26, 2004] |
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AutoOne Selects Opus Group's Performance Management Solution
CHICAGO --(Business Wire)-- Oct. 26, 2004 -- Assigned Risk Insurance Carrier Aims to Achieve World-Class Customer Service in Underwriting
Opus Group, a leader in performance management solutions for the insurance industry, announced its partnership with AutoOne Insurance, an Assigned Risk servicing carrier and Personal Automobile Insurance organization. AutoOne has engaged Opus to build upon its performance successes in its customer service and underwriting operations. The Opus Group Performance Management solution for AutoOne includes Opus Suite Performance Analytics software and expert process optimization and training services.
AutoOne provides a broad spectrum of automobile insurance products from Assigned Risk LAD services, to voluntary automobile offerings including Private Passenger, Physical Damage and unique Take-out policies that help to depopulate the New York Assigned Risk Plan pool. AutoOne currently writes policies in New York and New Jersey, two states with the most complex environments in the industry and will be expanding their Assigned Risk operations into Pennsylvania, Texas, Connecticut, Vermont, Delaware, Washington D.C., Maine and California by 2005. In order to manage this complexity, AutoOne developed manual management team reports that were used to discuss and handle business for the coming day. This approach was yielding benefits, but information accuracy was difficult to ensure and the collection of information was very labor intensive.
AutoOne's goal was to improve visibility and ultimately drive an even greater service level at a lower cost. The Opus Suite Performance Analytics technology was implemented on top of newly optimized business processes to deliver new operational metrics for measuring effectiveness. In addition, optional Opus Suite modules - Workload Management, Workforce Management and Quality Management - were implemented to strengthen execution capabilities and provide the credible data needed to drive the analytics.
"I knew we were operating efficiently and delivering good services, and I was skeptical that 'Performance Management' could bring value to our organization," said Myra Rakosky, Vice President, Underwriting at AutoOne Insurance. "But in fact, it has allowed us to move up to a world-class level. Newly optimized business processes, supported by the Opus Suite management tools that were customized to fit our daily business needs, delivered great results in just 14 weeks since our implementation began."
According to Michael Callaghan, CEO, Opus Group, Performance Management is really about taking an organization to the next level of customer service, quality and efficiency.
"Even companies who are succeeding in the marketplace need to evolve so they remain in a position to meet the high expectations of today's sophisticated customers," Callaghan explained. "AutoOne - an outstanding organization - is doing just that."
About Opus Group
Opus Group is a performance management company that helps global 2000 corporations improve operating results in their customer contact and processing centers. The company improves underlying business processes, trains front-line people and equips client management teams with the Opus Suite of tools that delivers new operational analytics. Opus Group guarantees return on investment in writing and has generated seven-figure savings and double-digit service improvements for all its clients. Based in Chicago, Opus Group serves a diverse client base spanning healthcare, insurance, financial services, retail, telecom, transportation and utilities, as well as other consumer-focused industries. For more information, visit www.opusgroupconsulting.com or call 1-866-313-OPUS (6787).
About AutoOne Insurance Group
AutoOne Insurance is a division of the OneBeacon Insurance Group, rated A (Excellent) by A.M. Best who is wholly owned by the White Mountains Insurance Group. AutoOne Insurance is based in Melville, New York and is an approved provider of Assigned Risk services for automobile insurance companies in New York, New Jersey, Texas, California, Pennsylvania, Connecticut, Delaware, Vermont, Maine and Washington D.C. AutoOne also offers voluntary automobile products such as Private Passenger, Physical Damage and Take-out programs to qualified New York drivers.
For more information, call 866.252,4669 or visit www.AutoOneIns.com.
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