[November 17, 2004] Rabobank Deploys Siebel CRM OnDemand; The Netherlands' Largest Retail Bank Uses Hosted CRM Solution to Underpin Innovative Electronic Wallet Payment System SAN MATEO, Calif. --(Business Wire)-- Nov. 17, 2004 -- Siebel Systems, Inc. (Nasdaq:SEBL), a leading provider of business applications software, today announced that Rabobank, the largest retail bank in The Netherlands, has deployed Siebel CRM OnDemand to underpin its innovative electronic wallet payment service, called 'MiniTix'. Siebel Systems' hosted CRM solution, which is an extension of Rabobank's existing on premise Siebel enterprise deployment, provides the bank with a single, comprehensive view of the online retailers who accept payment via MiniTix. By understanding more about these retailers' needs, Rabobank is able to target and acquire more retailers and effectively service existing retailers. "Siebel CRM OnDemand is the backbone for the administrative processing of MiniTix," says Michiel Helmer, Product Manager, Rabobank. "MiniTix is a new service for Rabobank and we needed a rapid, easy-to-use means of managing relationships with the thousands of retailers we are targeting to use the service. Siebel CRM OnDemand enables us to build prospect lists, manage the sales pipeline and close leads quickly and cost-effectively. The hosted CRM approach also provides us with watertight reliability, without the up-front hardware and software installation costs." MiniTix is revolutionizing the way customers make small payments over the Internet. Once a customer of any Dutch retail bank has opened a MiniTix account, they can pay for downloaded music, games and other products up to a value of 100 euro at any online retailer displaying the MiniTix payment button. Payment is quick, simple and considerably less expensive for merchants than traditional credit card payments. Although MiniTix was launched only five months ago, an impressive amount of customers and online retailers are already using the service. Siebel CRM OnDemand is being used to create a single, comprehensive view of the growing number of online retailers who accept payment by MiniTix. The hosted CRM solution provides complete opportunity management, including the retailer's profile, automatic tracking of the deal history, data sharing from enhanced team selling, appointment setting and contract management. Activities can be managed more efficiently too, as Siebel CRM OnDemand helps the Rabobank MiniTix team to quickly and easily create to do lists, schedule activities, book appointments and track priorities. Rabobank is using the Siebel on premise solution to integrate information generated from customers across multiple channels. Siebel Finance enables the bank to seamlessly track customer profiles, manage sales pipelines, track activities and administer follow-up contact. It also allows the bank to identify cross- and up-sell opportunities for its range of savings accounts, mortgages, insurance and other services. The unified customer view also ensures that each and every customer inquiry receives a rapid, detailed, and accurate response, resulting in enhanced customer satisfaction and loyalty. Rabobank is the latest in a growing number of organizations to deploy Siebel CRM OnDemand. Following its European launch in April 2004, Siebel CRM OnDemand is experiencing significant success in the UK, Italy, Germany, Switzerland, France, The Netherlands, Nordics, Russia, and The Czech Republic. With Siebel CRM OnDemand's support for English, French, Spanish, Italian and German languages, European companies can now take advantage of Siebel Systems' proven CRM capabilities provided by a hosted solution that enables companies to sell to, market to, and serve customers in their native languages. Siebel CRM OnDemand is the industry's first and only hosted CRM solution designed to work in conjunction with 'on-premise' Siebel CRM systems. Sharing a common data model with Siebel 7 applications, Siebel CRM OnDemand offers an easy migration path to on-premise Siebel CRM systems. About Siebel CRM OnDemand Siebel CRM OnDemand is a hosted CRM offering delivered over the Web and accessible from an Internet browser at a fixed price per user per month. Customers can deploy Siebel CRM OnDemand quickly, easily, and affordably without any up-front IT investments. Siebel CRM OnDemand delivers complete sales, marketing, and service functionality; built-in customer analytics; virtual call center technology; embedded best practices; and world-class hosting services and support. Siebel CRM OnDemand is now available for purchase. For more information, visit www.crmondemand.com. About Siebel Systems Siebel Systems, Inc. is a leading provider of business applications software, enabling corporations to sell to, market to, and serve customers across multiple channels and lines of business. With more than 4,000 customer deployments worldwide, Siebel Systems provides organizations with a proven set of industry-specific best practices, CRM applications, market-leading analytics products, and business processes, empowering them to consistently deliver superior customer experiences and establish more profitable customer relationships. Siebel Systems' sales and service facilities are located in more than 30 countries. For more information on Siebel Systems solutions and services, please visit our Web site: CRM - http://www.siebel.com/crm; OnDemand Solutions - http://www.crmondemand.com; Industry CRM - http://www.siebel.com/industry-crm; Call Center & Service - http://www.siebel.com/call-center; Sales Force Automation - http://www.siebel.com/sales-force-automation; Marketing Automation - http://www.siebel.com/marketing-automation; Business Intelligence - http://www.siebel.com/business-intelligence; Integration Solutions - http://www.siebel.com/integration-solutions; CRM Services - http://www.siebel.com/crm-services Except for the historical information contained herein, this press release contains forward-looking statements that involve risk or uncertainties. Future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with customer relations, such as the availability of Siebel Systems' products and services, customer implementation of products and services, relationships with customers, third-party vendors and systems integrators, concentration of revenues in a relatively small number of customers, existence of errors or defects in products, ability to successfully manage growth, significant current and expected additional competition and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems' Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and its other filings with the Securities and Exchange Commission, which are available at www.sec.gov. Siebel Systems assumes no obligation to update the information in this press release. Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only. [ Back To TMCnet.com's Homepage ]