| [March 30, 2004] |
 |
WARP Teams with Estafet to Help the World's Largest Leisure Car Rental Broker Accelerate its Call Center Operations
NEW YORK & LONDON --(Business Wire)-- March 30, 2004 -- Holiday Autos Realizes a Ten-Fold Increase in Application Performance, Enabling Agents to Reduce Average Call Times by 30 Percent
WARP Technology Holdings, Inc. (OTC BB: WRPT), a leading provider of network and application acceleration software, today announced that Holiday Autos, the world's largest leisure car rental broker, has selected SpiderCache to significantly improve the performance of its call center operations. Working with Estafet, WARP's UK partner, Holiday Autos' 160-seat call center achieved a ten-fold increase in application performance and reduced average call time by 30 percent from three minutes down to two. As a result, agents can now deliver faster service and handle more customer interactions per day.
A subsidiary of lastminute.com, Europe's largest online travel site, Holiday Autos operates in 40 countries and offers low cost car rental in over 4,000 locations worldwide. In addition to its Internet-based bookings, the company's UK call center located in Camberley uses a Web-based application to manage thousands of customer requests, including reservations, rental service extensions, upgrades, and cancellations.
WARP's SpiderCache helped Holiday Autos eliminate bottlenecks and speed transaction processing times of its Web-based booking application from six seconds to six-tenths of a second. This ten-fold performance increase helped ensure timely, and more responsive customer service. Additionally, the new system reduced the number of required application servers by nearly 50 percent, while providing more capacity.
Before installing SpiderCache, our Web-based booking system was very slow, hampering call center productivity and impacting our overall customer service levels, especially during peak traffic periods, explained Rian Liebenberg, head of technology, at Holiday Autos. With the SpiderCache appliance, response times now average sub-second levels, accelerating our capability of processing orders and reducing average call time by 30 percent.
With the help of SpiderCache, renting cars online from Holiday Autos is now easier and faster for tens of thousands of customers and travel-industry professionals. Since the deployment of SpiderCache, Holiday Autos has drastically improved the speed and performance of its Web-based booking application, enabling agents to process requests and confirm orders much faster. Holiday Autos is maximizing existing call center resources, while controlling costs and delivering better service to customers.
According to Estafet, WARP's UK-based partner who implemented the solution, it is estimated that Holiday Autos can save hundreds of thousands of dollars each year, and in the process, realize better per-agent productivity using SpiderCache. Since agents can handle more calls, Holiday Autos can scale its customer service volume without the need to add more staff.
Available as software or as a software-based appliance, SpiderCache offers a non-intrusive solution to improve the speed, capacity, and reliability of Web-based applications and dynamic content, such as online transaction systems. The software is designed to remove server-side bottlenecks, while extending the capabilities of existing IT infrastructures.
About Holiday Autos
Holiday Autos is the world's largest leisure car rental broker, and part of lastminute.com plc, one of Europe's leading leisure and travel organizations. Holiday Autos select only the best car rental companies around the world, and then negotiate the lowest possible rates from them, passing the savings on to their customers in the form of lower, fully inclusive prices. Holiday Auto's operates in 40 countries and can be found in over 4,000 locations worldwide. For more information, visit www.holidayautos.com.
About Estafet
Estafet is a caching and messaging (JMS, SMS) company providing solutions that make its customers easier to do business with. It enhances the user experience for major Web sites through its Caching solutions for the Dynamic Content of sophisticated & complex Internet & Intranet Applications, and it enables interactive corporate SMS conversations between companies, their customers and employees. For further information, contact +44 (0)20 8973 2080 or visit www.estafet.com.
About WARP Technology Holdings, Inc.
WARP Technology Holdings (OTC BB: WRPT) is a leading provider of network and application acceleration software. Through its subsidiaries WARP Solutions, Inc. and SpiderSoftware, Inc., and its licensing arrangement with iMimic Networking, Inc., the company offers a strategic portfolio of software and soft-appliance solutions to significantly improve the speed, performance, and reliability of business-critical applications and content delivered over IP-based networks. For information, contact 877-688-9277 or visit www.warpsolutions.com.
Cautionary Statement
Statements contained herein which are not historical information are forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Such statements are subject to certain risks and uncertainties. Actual results could differ materially from those included in the forward-looking statements for a variety of reasons, including the level of acceptance of the WARP 2063e product by the marketplace, the ability of the product to achieve the results for which it is designed, the ability of the company to raise capital to fund operations and marketing programs for this product, competition from other approaches to application acceleration and network architecture, and other risks described in the Company's filings with the Securities and Exchange Commission. These statements are not guarantees of future performance and readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of the date of this release. The Company undertakes no obligation to update publicly any forward-looking statements.
[ Back To TMCnet.com's Homepage ]
|
INDUSTRIES
Activate Email 
Find Solutions for Enterprises, SMBs & Service Providers at the INTERNET TELEPHONY Conference and EXPO East, January 20-22, 2010. Miami, FL.
