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VoIP SIP VoiceXML Gateway Platform Integrates with Asterisk
Long Island, New York � June 14, 2004 � Invores Systems, Inc. announces integration of its SIP VoIP VoiceXML gateway platform, EXpress2.0�, with Asterisk, an open source PBX. �EXpress2.0� integration with Asterisk marks an exciting next gen phase of software solutions for businesses to offer highly cost effective interactive Voice Over IP based self-service,� comments Tom Multer, President of Invores.
For over thirty years enterprises have relied on automated self-service solutions to meet customer service needs and contain costs. As labor and benefits costs rise, these systems continue to be critically important to an overall bottom line. �By integrating EXpress2.0� with soft PBX�s, Invores is leading the way with Voice over IP solutions that can deliver real application value to businesses today,� states Dan Evans, Vice President of Engineering.
Tom Multer continues, �EXpress2.0� has a native SIP interface with VoIP, VoiceXML, and speech technologies all supported. EXpress2.0� makes it possible for businesses to create and deploy consumer oriented self-service applications that greatly enhance the value of an open source PBX installation like Asterisk.�
Enterprise customers and service providers deploying the Asterisk PBX will be able to easily enhance their offerings with either speech enabled or touch tone self-service applications. One example of such an EXpress2.0� application is Invores� First Impressions�, a speech enabled virtual receptionist system that runs on EXpress2.0�. Asterisk has a touch tone based auto attendant feature, but for service providers and companies looking to differentiate, First Impressions� simulates a live receptionist. Callers can just say the name of the person or department they are calling. �The press is full of articles about VoIP, how businesses of all sizes are taking advantage of its benefits,� says Tom Multer. �This is where EXpress2.0� and applications like First Impressions� really bring value. Together they present a great blending of business functions� the automation of incoming customer and prospect phone calls � with the latest in VoIP technology.�
EXpress2.0� runs in a Windows environment, with a VoiceXML2.0 execution environment and uses speech recognition and synthesis software from Scansoft SpeechWorks to simulate �real� conversations.
About Invores Systems: Invores is a privately held Long Island, New York based software development firm focused on Interactive Voice Web speech-enabled customer self-service solutions in commercial, service provider and government organizations. Invores Systems offers a comprehensive suite of licensed software and services, designed to automate customer contact business processes through the telephone while capitalizing on existing web infrastructure investments.
Invores Systems, Inc.
4 Soundview, Suite 100
Bayville, New York 11709
516-868-5455
http://www.invores.com
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