[December 15, 2004] CallMiner, Inc. Adds Industry Veterans to Management Team; Mike Dwyer Tapped for Vice President, Development and Mike Pahner Is Appointed to Senior Sales Post Tweet CAPE CORAL, Fla. --(Business Wire)-- Dec. 15, 2004 -- CallMiner, Inc., a leading provider of speech analytics software designed to uncover business intelligence from recorded calls, today announced that Mike Dwyer will head CallMiner software development. CallMiner also announced the appointment of Mike Pahner to the role of Region Sales Director. Dwyer has served as CallMiner's chief architect for software application development since August 2003. Dwyer is responsible for integrating state of the art advances in speech recognition and analytics technologies into CallMiner's suite of products. Dwyer developed the server and database framework that underpins CallMiner's application suite. During his tenure at CallMiner, Dwyer delivered first and second generation products from concept to customer installation. Prior to CallMiner, Dwyer implemented optical imaging systems at GE and developed cutting-edge pattern recognition products for IDSoftware. Pahner joins CallMiner to direct key channel partner sales efforts and brings significant experience from IBM, Aspect Communications and E-Talk. Pahner adds knowledge, experience and a proven track record of sales success in both the CRM and recording markets that are essential to CallMiner's partner strategy. He has proven experience in the growth and development of global channel partners and has developed focused campaigns that contributed to Fortune 500 companies in achieving market leading positions. "Mike Dwyer steps into a critical role managing CallMiner's development efforts - he has delivered complex software products into new market categories and builds on his already credible portfolio of software products for CallMiner," said Cliff LaCoursiere, Senior Vice President of Sales and Marketing. "Dwyer's insight and expertise in the architecture of CallMiner's speech analytics suite have positioned CallMiner as a de-facto standard." "Mike Pahner's experience and track record scaling partner sales are critical to the achievement of our growth goals," said LaCoursiere. "We are excited by the prospects he brings to CallMiner." About CallMiner CallMiner is a leading developer of solutions that assist contact centers in the analysis of recorded calls. CallMiner's core application automates the process of converting calls into searchable text and statistics for mining and gathering business intelligence. CallMiner's advanced tool set enables contact center managers and executives to conduct ad-hoc queries and analyses of agent and customer interactions, while providing insight into what customers are saying and how agents are responding. Since CallMiner's tools are easy to use, managers in marketing, sales, customer service and other organizations can now analyze mission critical information contained in recorded calls in real-time. CallMiner is backed by leading institutional investors including Inflexion Partners, Intersouth Partners, and Village Ventures. For additional information about CallMiner, Inc. visit www.callminer.com, or call 239-573-9670. [ Back To TMCnet.com's Homepage ]