[August 10, 2004] DSM Chemicals Selects SEEC for Outsourced Application Management Services; Outsourcing Leads to Reduction of Costs, Not Service Levels PITTSBURGH --(Business Wire)-- Aug. 10, 2004 -- SEEC, Inc. (Pink Sheets:SEEC), a leading provider of legacy modernization solutions for insurance, financial services and manufacturing, announced that Royal DSM, one of Europe's largest chemical companies and an existing SEEC customer, will extend their agreement to include SEEC's Application Management Services. Through this agreement SEEC will now provide application management and help-desk services for DSM's Webshop, the company's online eCommerce site, enabling DSM to reduce application support costs. SEEC's Application Management Solution for DSM provides integrated onshore and offshore management services that includes 24 X 5 support, application fixes as required, and the implementation of all change requests. "The Webshop is a critical customer facing application and while our goal was to decrease costs, it was imperative that we do so without compromising the level of service we provide to our customers. We are confident SEEC can help us achieve that goal with its integrated on- and off-shore services solution," said Koen Devits, Director DSM Corporate eBusiness. "We are pleased that our partnership with DSM has been expanded to include our Application Management Services," said Bill Lipsin, president and CEO of SEEC, Inc. "Our unique multi-shore support, combined with the high-degree of automation provided by our legacy modernization tools, will help DSM reduce the total cost of ownership for their Webshop application." SEEC utilizes its facility in Hyderabad India and personalized local support to provide a cost-effective, full-service program for the management of a company's legacy applications. SEEC's Application Management Solution also supports a wide variety of custom applications developed by SEEC for its customers, including composite applications for insurance and manufacturing, and other J2EE, .NET and Web applications. Program elements include: -- Help Desk Support, up to 24 x 7, or as required. -- Knowledge base to support problem resolution. -- Product support with prioritized problem analysis and resolution. -- Change requests and bug resolutions. -- Application enhancements. -- Testing and deployment of applications. -- Onsite presence when required. About DSM DSM is active worldwide in life science and nutritional products, performance materials and industrial chemicals. The company creates innovative products and services that help improve the quality of life. DSM's products are being applied in a wide range of end markets and applications such as human and animal nutrition and health, cosmetics, pharmaceuticals, automotive and transport, coatings, housing and electrics & electronics (E&E). The group has annual sales (pro forma including the recent acquisition - renamed DSM Nutritional Products) of approximately EUR 8 billion and employs in the region of 26,000 people around the world. DSM ranks among the global leaders in many of its fields. DSM is headquartered in the Netherlands, with locations in Europe, Asia and the Americas. More information about DSM can be found at www.dsm.com. About SEEC, Inc. SEEC is a leading provider of legacy modernization products and services that enable companies to reduce the cost and maintenance of existing systems and re-use legacy applications to improve key business processes. SEEC solutions provide comprehensive understanding and documentation of application portfolios, migration of old systems to newer technologies, as well as the redesign of existing systems to be more cost effective, easier to maintain and meet today's business requirements faster and with less risk than replacement. SEEC's customers include Fortune 1000 manufacturers, insurance carriers, financial services companies and other leading companies throughout the world. SEEC has offices in Pittsburgh, San Ramon, California, London, and Hyderabad, India, plus alliances with leading consulting companies, independent software vendors, and global IT service providers in the Americas, Europe and Asia. More information is available at www.seec.com. [ Back To TMCnet.com's Homepage ]