[August 04, 2004] Shareholder.com Opens New Mail Fulfillment Center for Investor Communications MAYNARD, Mass. --(Business Wire)-- Aug. 4, 2004 -- Move to larger facility affirms "snail-mail" remains a vital IR outreach component Shareholder.com, the leading independent provider of shareholder communications services for publicly traded companies, today announced the opening of its new mail fulfillment center for investor communications. Located in Maynard, Mass, the new processing facility employs a proprietary Web-based technology-driven approach to ensure printed materials requested by investors are fulfilled in one business day or less--the fastest in the industry. Shareholder.com services are currently used by 175 of the Fortune and the new facility will help to ensure that a growing number of clients continue to receive the best service available at the lowest cost. The new 15,000 square foot facility individually processes some 500 requests for information each business day. Client companies rely on Shareholder.com fulfillment services to process individual requests for printed materials such as complete investor kits, annual reports, 10-Ks and other SEC documents and more. By deploying a Web-based technology to the efficient processing of printed materials for distribution, Shareholder.com ensures investors receive their information faster and companies pay a lower fee than with any other method available. Shareholder.com has consistently focused on optimizing its IR fulfillment process to be the fastest and most accurate there is. The Wall Street Journal conducted a blind survey which named Shareholder.com's service the fastest. And the recent results of a Lehmann Infomediares survey have shown Shareholder.com's delivery time to investors to be consistently faster than other alternatives. "The entire Shareholder.com fulfillment center team consistently delivers materials to McDonald's shareholders in a timely, efficient, and cost effective manner," said Lynn Camp Manager, Investor Relations McDonald's Corporation. "Managing the process is made easy with their online ordering and inventory control tools. Shareholder.com is a valued partner in our commitment to provide premier shareholder servicing." The facility is designed to make fast-turnaround even more efficient and accurate for larger numbers of clients who see a growing trend in providing investors with printed materials. The Shareholder.com fulfillment process and system is designed to seamlessly pass investor requests, which come in via the company's IR Web site or by telephone, through to the fulfillment center for speedy response and simultaneously to the company for download. -- Inventory management and on-demand printing: Shareholder.com warehouses printed materials such as annual reports and provides on-demand printing services for other documents such as earnings releases. All materials are entered into a Web-based inventory management system, so supplies are always available but the common problem of printed waste is avoided. -- Investor requests: Investors request on-demand information through a Web form on the company's Investor Relations site or through a live operator, each ensuring accurate requests. -- Company branding: Packages are customized by client, delivering in a positive brand appearance to the investor. -- Fast turnaround: Packages are shipped within one business day. -- Complete records: Through the Dialogue Spectrum integrated management and control portal, clients immediately download the requests that have been made, making follow-up a snap. "In an increasingly digital world, smart companies recognize the importance of good old mail communications," said Ronald Gruner, President of Shareholder.com. "As the economy turns around and Shareholder.com expands operations to service our rapidly growing client base, we recognized a renewed interest among clients and shareholders alike for efficient mail services. Accuracy of each request and the speed of delivery are bringing 'snail-mail' back to the future." For more information about Shareholder.com services or to request your copies of our recently published books Best Practices for Building Shareholder Confidence through Communications and Handbook and Buyer's Guide to Shareholder Communications please contact Shareholder.com via email at [email protected] or call 1-800-990-6397. About Shareholder.com Since 1992, Shareholder.com has facilitated communications between listed companies, their shareholders and the investment community. Shareholder.com provides a comprehensive suite of investor relations services, including creating and managing customized investor relations websites, audio/video webcasts, conference call services, on-site live event management, institutional targeting tools, annual report conversion synchronous news dissemination, global fulfillment services, Sarbanes-Oxley compliant Whistleblower Hotlines. Over 1000 companies around the world, including ABN AMRO, Coca-Cola Enterprises, eBay, IBM, Legal & General, Merrill Lynch, Microsoft, Nike, and Yahoo! have relied on Shareholder.com for vital communications with investors and analysts. The company, based in Maynard, Mass., has offices in Amsterdam, London and San Francisco, has been profitable since 1994 and is privately held. For more information, please visit www.shareholder.com. [ Back To TMCnet.com's Homepage ]