[October 05, 2004] Siebel CRM OnDemand Adoption Accelerates Worldwide LOS ANGELES --(Business Wire)-- Oct. 5, 2004 -- Companies of All Sizes Increasingly Leverage Siebel Systems' Flexible Deployment Options to Improve Business Results Siebel Systems, Inc. (NASDAQ:SEBL), a leading provider of business applications software, today announced at Siebel User Week 2004 that adoption of its hosted CRM solution, Siebel CRM OnDemand, has accelerated significantly since its launch one year ago. Companies of all sizes are increasingly leveraging Siebel Systems' flexible deployment options to improve business results, as demonstrated by Siebel CRM OnDemand's 33 percent growth in revenues in Q2 of 2004, compared to the previous quarter. "We are committed to transforming our business to maximize the business results we deliver to our customers," said Bruce Cleveland, Senior Vice President and General Manager, OnDemand and SMB. "To support this transformation, Siebel Systems introduced Siebel CRM OnDemand one year ago. With more than ten years of experience leading the CRM market and approximately 2.74 million users in production, Siebel Systems is the only provider offering companies the ability to implement on premise or hosted CRM solutions, as well as hybrid CRM solutions that combine the two. With this kind of deployment flexibility and product strength, Siebel Systems is best equipped to help companies of all sizes address their business challenges." Enterprises Increasingly Adopt Siebel Systems' Hosted CRM Solution According to a June 2004 report from Forrester Research, Siebel Systems is a leader in the rapidly growing hosted CRM market. The report, entitled "How to Choose a Hosted Sales Solution," cites several characteristics of Siebel Systems' hosted CRM solution, including industry-specific offerings, a strong international presence, partnerships, and a hybrid deployment model. Increasingly, large enterprises are using Siebel CRM OnDemand to quickly provide employees with access to market-leading CRM capabilities. Cendant is one of the foremost providers of travel and real estate services in the world. Using Siebel CRM OnDemand, Cendant's Travel Distribution Services division is combining silos of information across 116 locations; unifying sales, service, and marketing functions; improving its lead qualification process; and gaining insight into real-time and historical business trends. As a result, Cendant expects to improve its prospect conversion rate by 20 percent in the first 12 months after deployment, while increasing time spent with customers by 25 percent. Additional enterprises using Siebel CRM OnDemand to increase their business results include Countrywide Financial Corporation, Jones Lang LaSalle, NASDAQ, and Peregrine Systems. Small and Medium-Sized Businesses Leverage Ten Years of CRM Expertise Siebel Systems--named the Leader for Mid-market CRM by CRM Magazine in 2004--offers more than ten years of experience in providing market-leading CRM. With Siebel CRM OnDemand, small and medium-sized businesses are leveraging Siebel Systems' extensive CRM expertise, gaining quick access, with no up-front investment, to robust CRM capabilities traditionally available only to large enterprises. "Hosted solutions have now evolved to the point that they can meet the strategic requirements of small and medium-sized businesses, as well as large enterprises," said Sheryl Kingstone, CRM Analyst, Yankee Group. "But not all solutions are created equal. The most effective hosted CRM solutions are complete--offering analytics, integration, and a suite of applications that are flexible and scalable enough to keep pace with a growing business." Montblanc Corporate Gift, the luxury retailer of fine writing instruments, leather goods, and watches, provides business gifts and program solutions to corporate clients. The organization is using Siebel CRM OnDemand to increase sales revenues by better managing leads throughout the sales and marketing process. Other small and medium-sized businesses maximizing their business results with Siebel CRM OnDemand are Caption Colorado, Encentuate, Fiberdyne Labs, Inovex Industries, IntelliChem, Parata Systems, Terry Hinge & Hardware, and VocalData. International Organizations of All Sizes Deploy Siebel CRM OnDemand Siebel CRM OnDemand is gaining increased momentum internationally following its launch in Australia, Hong Kong, Singapore, and Europe in 2004. For instance, RPM Solutions (www.loadtest.com.au), an Australian innovator in IT performance testing, monitoring, and management, has deployed Siebel CRM OnDemand and doubled its revenues in only two months by gaining more insight into its sales pipeline. Additionally, Acumentum, an Australia-based developer of online collaboration systems, has deployed Siebel CRM OnDemand to better manage client information and increase sales revenues through additional up-selling and cross-selling of products and services. Using Siebel Systems' hosted CRM solution, Acumentum is improving profitability and customer satisfaction by prioritizing service requests and monitoring complex relationships across major organizations. In Europe, companies such as Cendant, InFact, Integrated Business Consultancy, I-People, Procurecard, and Reciva are also using Siebel CRM OnDemand. InFact (www.infactgroup.com), a leading eBusiness and business intelligence consulting firm, is anticipating an increase in profitability following its deployment of Siebel CRM OnDemand. The company, with offices on three continents, is implementing Siebel Systems' hosted CRM solution to create a single, unified view of its customers worldwide. Using Siebel CRM OnDemand, InFact also expects to reduce the time it takes to close a sales opportunity by 15 percent and reduce sales training and support costs by 18 percent annually. "By providing one view of the customer, greater visibility into our sales pipeline, and analytic insight into key performance metrics, Siebel CRM OnDemand will transform InFact into a more agile, proactive consultancy, with the tools needed to provide the highest levels of customer service," said Vish Yadathore, Managing Director, InFact France. "Once our sales and profitability increase as anticipated, Siebel CRM OnDemand will have paid for itself 20 times over." Siebel CRM OnDemand Delivers Unique Hosted Contact Center and Industry-Specific Capabilities Siebel CRM OnDemand offers Siebel Contact OnDemand, the only highly scalable, fully hosted contact center solution that allows customer service representatives to provide world-class customer support anytime, anywhere--with access to only a phone line and an Internet connection. Working Solutions, the world's largest provider of outsourced virtual call center and CRM remote agents, is a rapidly growing organization that realized it needed a cost-effective and highly scalable hosted contact center solution that could support thousands of calls from diverse Fortune 500 clients. To meet these needs, Working Solutions selected Siebel Contact OnDemand, which it is using to provide superior customer service by effectively managing increases in call volume due to seasonal and client demand. By implementing a hosted contact center solution that allows agents to work in their homes, Working Solutions has also improved agent satisfaction, reducing turnover and decreasing training costs. Siebel Systems is also providing Siebel CRM OnDemand Industry Editions, the first hosted CRM solutions specifically designed to address core business processes for the financial services, high tech, life sciences, and automotive industries. These solutions will extend Siebel CRM OnDemand's powerful core CRM capabilities in sales, marketing, service, and analytics to specifically address the needs of each industry and will be available in Q4 of 2004. About Siebel CRM OnDemand Siebel CRM OnDemand is a hosted CRM offering delivered over the Web and accessible from an Internet browser at a fixed price per user per month. Customers can deploy Siebel CRM OnDemand quickly, easily, and affordably without any up-front IT investments. Hosted by IBM, Siebel CRM OnDemand delivers complete sales, marketing, and service functionality; built-in customer analytics; virtual call center technology; embedded best practices; and world-class hosting services and support. Siebel CRM OnDemand is now available for purchase. For more information, visit www.crmondemand.com. About Siebel Systems Siebel Systems, Inc. is a leading provider of business applications software, enabling corporations to sell to, market to, and serve customers across multiple channels and lines of business. With more than 4,000 customer deployments worldwide, Siebel Systems provides organizations with a proven set of industry-specific best practices, CRM applications, market-leading analytics products, and business processes, empowering them to consistently deliver superior customer experiences and establish more profitable customer relationships. Siebel Systems' sales and service facilities are located in more than 30 countries. For more information about Siebel Systems, Inc., or to review other customer success stories, please visit www.siebel.com. For more information on Siebel Systems solutions and services, please visit our Web site: CRM - http://www.siebel.com/crm; OnDemand Solutions - http://www.crmondemand.com; Industry CRM - http://www.siebel.com/industry-crm; Call Center and Service - http://www.siebel.com/call-center; Sales Force Automation - http://www.siebel.com/sales-force-automation; Marketing Automation - http://www.siebel.com/marketing-automation; Business Intelligence - http://www.siebel.com/business-intelligence; Integration Solutions - http://www.siebel.com/integration-solutions; CRM Services - http://www.siebel.com/crm-services. Except for the historical information contained herein, this press release contains forward-looking statements that involve risk or uncertainties. Future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with customer relations, such as the availability of Siebel Systems' products and services, customer implementation of products and services, relationships with customers, third-party vendors and systems integrators, concentration of revenues in a relatively small number of customers, existence of errors or defects in products, ability to successfully manage growth, significant current and expected additional competition and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems' Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and its other filings with the Securities and Exchange Commission, which are available at www.sec.gov. Siebel Systems assumes no obligation to update the information in this press release. Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only. [ Back To TMCnet.com's Homepage ]