| [November 22, 2004] |
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Global Leader LG Electronics Launches Web-based Service Supply Chain from ServiceBench
FAIRFAX, Va. --(Business Wire)-- Nov. 22, 2004 -- New System Streamlines and Automates Comprehensive Dispatch and Related Customer Service Activities
ServiceBench, Inc., the leading provider of Web-based service supply chain management solutions, today announced that LG Electronics, a leading global manufacturer of consumer electronics, appliances and communications products, has launched its ServiceBench powered service supply chain.
With the new system, LG Electronics can rapidly dispatch technicians via the Internet from its pool of over 1700 service companies - based on comprehensive customer requirements. Dispatches for service on LG's wide variety of consumer electronics and appliances are automatically routed based on such key factors as servicer availability and customer location - and calls are immediately processed without delay. With the new system, LG Electronics also can record and track important information and trends about service levels and product performance. In addition, LG is implementing the warranty management solution to maximize efficiencies for service companies currently using the ServiceBench system.
"ServiceBench is excited to be able to deliver a fully automated service organization to such a global leader as LG Electronics," according to Michael Dering, President and Chief Executive Officer of ServiceBench. "Our passion is to share our experience and proven technology with companies like LG to help facilitate improved customer relationships over the long term."
"The ServiceBench system will significantly enhance LG. Electronics' ability to give our customers superior service founded on the cutting edge of technology," stated Ted Lee, President LG Electronics Alabama Inc. "Improving lives through digital innovation is our top priority, and ServiceBench clearly shares this important goal."
About ServiceBench
ServiceBench is the leading provider of Web-based service supply chain management solutions. With ServiceBench, manufacturers, distributors, extended warranty providers and service providers streamline processes, save time and money, and increase customer satisfaction. ServiceBench solutions work together to fully automate the complete range of service activities including warranty management, customer service, field service and parts management. Additional information is available online at www.servicebench.com.
About LG Electronics, Inc.
LG Electronics, Inc. (Korea Stock Exchange: 6657.KS) was established in 1958 as the pioneer in the Korean consumer electronics market. The company is a major global force in electronics and information and communications products with more than 64,000 employees working in 76 overseas subsidiaries and marketing units around the world. With annual total revenues of more than US $16.9 billion (non-consolidated), LG Electronics comprises three main business companies : Digital Display & Media, Digital Appliance, Telecommunication Equipment & Handset.
LG Electronics' goal is to enable the intelligent networking of digital products that will make consumers' lives better than ever. For more information, visit http://us.lgservice.com/.
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