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Supply Chain: New Benchmarks for Communicating Value to Key Constituencies
CHAPEL HILL, N.C. --(Business Wire)-- Nov. 9, 2004 -- Supply Chain organizations face the increasing difficulty to establish, deliver, and communicate business value to their internal and external customers. The key to achieving optimal efficiency and impact lies in working closely with business units, other corporate groups and customers, according to new research by benchmarking firm Best Practices, LLC.
"Managing the Supply Chain: Communicating Value to Key Constituencies"- available in the Best Practice Database at http://www3.best-in-class.com/dr121.htm -- explores how executives build cost efficient supply chain centers, drive customer growth and loyalty, maximize return on investment and effectively justify costs incurred to internal customers. For example, the following facts emerged from the research:
-- Companies that manage approximately 45% of their orders electronically achieve average queue times of 20 seconds or less.
-- For automated processes to be effective, it is imperative for clients to have matching capabilities. To successfully transition their clients to automation, supply chain organizations must have strong top-level support from those individuals in the client company that have buy-in and impact on budget.
-- To gain access to champions that can transform processes in the client organization, supply chain organizations must work in tandem with account management teams.
These new benchmarks are a product of primary research of top-performing organizations such as: Intel, IBM, Medtronic and Merck. This presentation helps companies build their capabilities by providing:
-- Tactics to build high-impact supply chain management capabilities that drive business value
-- Efficiency metrics that help pinpoint key strengths and improvement areas in order management and distribution center excellence relative to performance metrics of high-performing companies, including:
-- Order and revenue management processes
-- Staffing efficiency
-- Cost structures
-- Value-maximizing management metrics
-- Tactics to effectively communicate and deliver value to internal customers
-- Tactics for aligning organizational structure, resources, new technology standards and customer needs to reach maximal operational efficiency and effectiveness.
The Best Practice Database is a complete source of best practices in supply chain. Visit http://www3.best-in-class.com/dr120.htm to download a complementary supply chain best practice.
Contact Steve Walters at 919-403-0251 ext. 256 or swalters@best-in-class.com with any questions, comments research requests and to find out if your company is a member.
ABOUT BEST PRACTICES, LLC
Best Practices, LLC is a research and consulting firm that conducts work based on the principle that organizations can chart a course to superior economic performance by studying the best business practices, operating tactics and winning strategies of world-class organizations. For more information, call 919-403-0251 or visit http://www.best-in-class.com/
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