TMCnet News
Envision Announces Citibank Germany To Use New Click2Coach Version Envision Telephony, Inc., a leading provider of contact center software solutions, today announced that due to strong worldwide interest in the Envision(tm) Click2Coach® solution, it will release Click2Coach 8.1 in both German and Spanish languages. Among its first customers for the German version is Citicorp Dienstleistungs GmbH. Citicorp will use Click2Coach 8.1 to train its agents to provide better-quality customer service. Click2Coach 8.1 is now available directly through the company or its partners in Europe.Envision's Click2Coach represents a unique approach to improving the effectiveness of contact center agents. The Envision Click2Coach solution includes Envision(tm) Quality Monitoring and Envision(tm) eLearning and is a complete set of training, quality monitoring and evaluation tools to coach agents for success. Click2Coach is the world's first integrated eLearning and quality monitoring solution for contact centers. By automating the coaching process, supervisors are free to focus on one-to-one communications, and agents are empowered to be highly effective, motivated and long-standing contributors. "Coaching is the process of providing agents with personalized training, feedback and information," said Gülabatin Sun of Citicorp Dienstleistungs GmbH. "Envision's Click2Coach will provide us with an integrated solution for reviewing customer communications and evaluating agent skills to immediately produce personalized training for the agent." "We are very excited about releasing Click2Coach in additional languages. Localizing Click2Coach has two main benefits for our global customers; ease-of-use and enhanced effectiveness," said Rodney Kuhn, Envision CEO. "Envision is committed to bringing the best technology in the most appropriate form to our customers around the world in order to help them coach, train and develop agents." |