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CosmoCom and Level 3 Communications Partner to Deliver Big VoIP Savings to Call Centers CosmoCom, the global provider of all-IP, universal access contact center platforms, today announced that it has teamed up with Level 3 Communications to address the call center market. CosmoCom's VoIP contact center technology and Level 3's IP telephony services are perfectly matched to provide tremendous savings to call centers. Many organizations are already benefiting from VoIP equipment and from VoIP services. But only putting the equipment and the network services together, as CosmoCom and Level 3 are doing, fully optimizes the overall cost structure.Until now, many organizations have found the business case for VoIP persuasive enough to put the VoIP gateways on their own premises and retain their expensive legacy connections to the traditional telephone network. This means they are adding one cost to reduce others. Now companies who deploy CosmoCom technology on their premises can take advantage of the network-level gateway and IP telephone infrastructure of Level 3, eliminating the hardware, maintenance and IT personnel costs associated with premise-based gateways, and also lowering the connectivity and per minute costs of their telephone service. "With Level 3 and CosmoCom, you can realize both the internal savings of VoIP equipment and the network savings of an IP telephone provider," said Erik Laurence, CosmoCom's Vice President of Business Development and Product Management. "With such a compelling business case based on their joint efforts, CosmoCom and Level 3 sales organizations have every reason to cooperate in this effort, which can win major new customers for CosmoCom and major new traffic for Level 3's network." CosmoCom is a member of Level 3 Communications' VoIP Technology Alliance Program, the goal of which is to help call centers and other business customers adopt VoIP in an efficient and cost effective manner. The program provides participants with an environment in which to test their equipment with Level 3's IP-based softswitch platform and VoIP services. The testing program ensures interoperability and a smooth transition for businesses to the cost savings available with VoIP. About CosmoCom CosmoCom is the global provider of field-proven, all-IP universal access customer interaction management (CIM) platforms and the platform of choice for network service providers worldwide. CosmoCall Universe(TM) supports multi-channel contacts including telephone, email response, web chat, web voice, web video, web collaboration and voicemail in a high capacity, high availability, multi-tenant platform. CosmoCall Universe is a unified contact center suite that includes ACD, IVR, CTI, predictive dialing, multimedia recording and administrative tools. Network Service Providers use CosmoCall Universe to offer hosted Contact Center On-Demand(TM) services to their clients. Teleservices Outsourcers base their inbound/outbound operations on CosmoCom technology. CosmoCom also provides best-of-breed CIM components, including IP ACD and IP IVR for systems integrators, resellers and OEMs to build pre-integrated customer interaction and relationship management (CIRM) systems. CosmoCom's customers include BT, Cable & Wireless, Deutsche Telekom, ePLDT, France Telecom, KT, NTT, Japan Telecom and EagleIP. Headquartered in Melville, New York, CosmoCom has received more than 50 industry awards, and was recently ranked for the second year in a row by Deloitte as the region's fastest growing technology company. For more information, please visit www.cosmocom.com. About Level 3 Communications Level 3 (Nasdaq:LVLT) is an international communications and information services company. The company operates one of the largest Internet backbones in the world, is one of the largest providers of wholesale dial-up service to ISPs in North America and is the primary provider of Internet connectivity for millions of broadband subscribers, through its cable and DSL partners. The company offers a wide range of communications services over its 22,500 mile broadband fiber optic network including Internet Protocol (IP) services, broadband transport and infrastructure services, colocation services, and patented Softswitch managed modem and voice services. Its Web address is www.Level3.com. The company offers information services through its subsidiaries, Software Spectrum and (i)Structure. For additional information, visit their respective Web sites at www.softwarespectrum.com and www.i-structure.com. The Level 3 logo is a registered service mark and (3)VoIP is a service mark of Level 3 Communications, Inc. in the United States and/or other countries. All other trademarks and service marks are the property of their respective owners. (3)VoIP and (3)VoIP TAP services are provided by Level 3 Communications, LLC. |