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Envision Unveils Multi-Language Versions of Click2Coach Version 8.1 to be Localized in both German and Spanish; Citicorp to Benefit from German VersionSeattle-May 24, 2004-Envision Telephony, Inc., a leading provider of contact center software solutions, today announced that due to strong worldwide interest in the Envision(tm) Click2Coach® solution, it will release Click2Coach 8.1 in both German and Spanish languages. Among its first customers for the German version is Citicorp Dienstleistungs GmbH. Citicorp will use Click2Coach 8.1 to train its agents to provide better-quality customer service. Click2Coach 8.1 is now available directly through the company or its partners in Europe. Envision's Click2Coach represents a unique approach to improving the effectiveness of contact center agents. The Envision Click2Coach solution includes Envision(tm) Quality Monitoring and Envision(tm) eLearning and is a complete set of training, quality monitoring and evaluation tools to coach agents for success. Click2Coach is the world's first integrated eLearning and quality monitoring solution for contact centers. By automating the coaching process, supervisors are free to focus on one-to-one communications, and agents are empowered to be highly effective, motivated and long-standing contributors. "Coaching is the process of providing agents with personalized training, feedback and information," said Gülabatin Sun of Citicorp Dienstleistungs GmbH. "Envision's Click2Coach will provide us with an integrated solution for reviewing customer communications and evaluating agent skills to immediately produce personalized training for the agent." "We are very excited about releasing Click2Coach in additional languages. Localizing Click2Coach has two main benefits for our global customers; ease-of-use and enhanced effectiveness," said Rodney Kuhn, Envision CEO. "Envision is committed to bringing the best technology in the most appropriate form to our customers around the world in order to help them coach, train and develop agents." About Envision Envision Telephony, Inc. is a leading provider of contact center software solutions that empower businesses to maximize every contact with their customers. Since its founding in 1994, Envision has focused on improving the effectiveness and performance of contact center agents to create measurable value for the enterprise. The company's scalable products are used by some of the world's most customer-focused companies in a variety of industries, including financial, utilities, telecommunications, software and insurance. Envision introduced the first agent desktop interface for direct delivery of information, training and coaching in 1998. Industry analysts have since recognized the company's leadership for its overall impact on improving the quality of customer interactions. Envision has offices in Seattle, Atlanta and Amsterdam. For more information on contact center solutions, companies can call 206.621.9384, ext. 500, or visit the Web site at www.envisioninc.com. # # # Click2Coach is a registered trademark, and Envision Telephony and the Envision Telephony logo are trademarks of Envision Telephony, Inc. All other trademarks belong to their respective owners. |