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Frost & Sullivan Names ScanSoft Market Share Leader in North America Telephony Speech Market
[May 10, 2004]

Frost & Sullivan Names ScanSoft Market Share Leader in North America Telephony Speech Market

PEABODY, Mass. --(Business Wire)-- May 10, 2004 -- SpeechWorks Division of ScanSoft Surpasses Competitors in Market Share for Speech Technology Licenses and Professional Services

ScanSoft, Inc. (Nasdaq: SSFT), the global leader of speech and imaging solutions, today announced that industry research firm Frost & Sullivan singled out the SpeechWorks Division of ScanSoft as the clear market share leader in the North American telephony-based speech technology and solutions market.



The SpeechWorks Division holds a commanding lead over its competitors in several key categories including the following:

-- Market leader in total speech license revenues and professional services with 44 percent market share;


-- Market leader in total speech license revenues;

-- Market leader in automated speech recognition (ASR) license revenues;

-- Market leader in text-to-speech (TTS) license revenues; and

-- Nearly 20 percent market share in speaker verification revenues.

"ScanSoft offers the broadest portfolio of network, embedded, and dictation speech technology software and services," said Elka Popova, lead analyst at Frost & Sullivan. "In 2003, our detailed analysis found that the SpeechWorks Division of ScanSoft is the clear leader in North American network-based speech technologies, applications and professional services."

"We're particularly proud of our North America market share achievement and in 2003, we saw heightened demand for our field-proven speech technologies and professional services expertise, particularly within the telecommunications market," said Steve Chambers, President of SpeechWorks, a division of ScanSoft. "We continue to focus on customer results and the superior speech application performance that delivers those results, and we continue to invest in our partner relationships throughout the world as we are firm believers in a partner-enabled strategy to best serve our global customer base."

The full report, titled "North American Telephony-Based Speech Technology & Solution Markets" is available for purchase at www.frost.com.

About the SpeechWorks Division of ScanSoft

SpeechWorks is the most trusted name in speech. Through its global partner network, SpeechWorks delivers field-proven applications that revolutionize the way people interact. Today, thousands of companies and millions of users around the world depend on SpeechWorks(R) solutions from ScanSoft to deliver vital business information and simplify every day life. For information, please visit http://www.scansoft.com/speech.

About ScanSoft, Inc.

ScanSoft, Inc. (Nasdaq: SSFT) is the global leader of speech and imaging solutions that are used to automate a wide range of manual processes - saving time, increasing worker productivity and improving customer service. For more information regarding ScanSoft products and technologies, please visit www.ScanSoft.com.

ScanSoft and the ScanSoft logo are trademarks or registered trademarks of ScanSoft, Inc. in the United States and other countries. SpeechWorks is a trademark of SpeechWorks International, Inc. in the United States and other countries. All other company name or product names may be the trademarks of their respective owners.

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